Income Services Officer - 12 month FTC

Income Services Officer (Home Ownership) 12 month Fixed Term Contract

Chichester or London

Up to £32,500

We are looking to recruit an Income Officer.

We are one of the UKs leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Income Officer, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.

Responsibilities

• Recover rent arrears and service charges from an assigned account.
• Respond back to all resident correspondence regarding the management of their account.
• Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.
• Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.
• To represent us by attending and presenting cases professionally at court.
• Refer cases to appropriate teams/external agencies where more in depth advice is required.

Skills and Experience Required

• Rent arrears recovery / debt collection experience is preferable
• Strong customer service skills
• Verbal & written communication skills

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• We operate an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and were committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

We are a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

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