Desk Engineering Assistant Manager

Desk Based Engineering Assistant Manager ( 12 months contract )

Great team supportive environment previous motor insurance claims experience

Skills & Experience

• A professional and adaptable communication style to be able to converse with all Reporting into Desk operations manager
• Responsibility for settlement of Total Loss claims including obtaining policy info indemnity checks payment requests payment confirmations
• MIAFTR entry
• salvage disposal
• Engagement with Davies Tech team
• Escalation management
• Ensure targets are reached, maintained
• To produce daily statistics
• Development of team to achieve client SLA’s via support and coaching and feedback
• Ensure a high level of staff engagement
• Assisting in conducting regular performance and audit reviews
• Continuous improvement focus leading excellent customer service
• To challenge processes to continue improvement of best practise.

The above is not an exhaustive list and may change with the overall business objectives of the Company/department.

• Excellent time management skills with a proactive approach and attitude
• Strong numeracy, literacy and IT skills
• Being able to adjust quickly and efficiently to maximize efficiency of the team/workloads.
• Previous vehicle valuation experience (Glass’s / CAP etc…) would be advantageous but not a requirement.