Service Coordinator

Due to continued growth and development an excellent opportunity now exists for a Service Coordinator. The Service Department at Airedale has a responsibility to provide service, maintenance and repair solutions. The role includes communication with Airedale’s customers to ensure that their expectations are met, and that an excellent level of customer service is adhered too. We are looking for a strong communicator, who has experience in an aftermarket or service department and enjoys thriving in a busy environment.

Role Requirements

• Work closely with customers and other Airedale staff, both internally and externally.
• Liaise with customers and Service engineers to schedule Service engineer site visits.
• Allocate different parts to be shipped to site.
• Complete customer questionnaires and Service engineer site access forms.
• Record and book Service engineer training courses.
• Chasing missing Service engineer site visit reports.
• Keeping accurate files
• Reply to queries, emails and telephone queries
• Assist the department to reach its targets

Skills & Experience

• Strong administration skills with a high level of accuracy and attention to detail.
• Experience of scheduling site visits in a busy environment.
• Strong communication skills including an excellent telephone manner with the ability to gain the correct information from the customer
• Ability to multi-task and prioritise tasks accordingly
• Competent PC skills (SAP and Microsoft Office)
• Experience of working in a busy and varied customer service based role

About Us

At our heart we’re a technology company, working with huge global colocation and hyperscale clients to design, build, install and optimise precision cooling systems that operate 24/7/365 in data centres all over the world. We are engineers, we are problem solvers and we are passionate about the role that air conditioning plays in an increasingly connected world. We’re also passionate about sustainability and we’re part of the Modine group, a global organization with fiscal 2024 revenues of $2.4 billion, who’s vision is to help engineer a cleaner, healthier world.

Prospective candidates must have proof that they have the right to work in the UK.

We kindly request that recruitment agencies do not contact us regarding the position. CVs will only be accepted directly by interested candidates and no speculative CVs will be accepted