Bromford
Former Tenant Arrears Advisor
Job Location
UK, United Kingdom
Job Description
The vacancy
Do you have a passion for customer service? Do you want to make a difference in people's lives and help our customers thrive? If you have experience of working in benefits, housing income or another related area and you'd like to join an organisation recognised as a Great Place to Work, we want to hear from you!
About the Role
This is an exciting role that offers variety and opportunities for professional development. You will join a friendly and high performing Income Management team providing a high-quality, customer-focused service aimed at recovering former tenant arrears. Your primary responsibility will be pursuing the recovery of all debts promptly, this will include but is not limited to rent arrears, service charges, garages, recharges and other debts owed..
You will maximise income by efficiently handling various debts, including rent and service charges, whilst delivering excellent customer service. This includes offering guidance on debt management and financial well-being. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential.
Additionally, you will prepare information and occasionally present at court, demonstrating your ability to work effectively under pressure with tight deadlines and challenging targets. Your contributions will support our goal of reducing overall debt within the organisation.
The successful candidate will manage their own caseload but also work within a team and have a genuine passion for driving income collection and resolve outstanding issues, whilst having excellent communications skills with the ability to adapt their style to deal with sensitive queries.
What You'll Bring
If you are passionate about making a difference and want to be part of a supportive team, we encourage you to apply by Wednesday 27 November. Interviews will take place at our Lichfield office on Wednesday 4 December 2024.
We may close the advert early if we receive strong interest, so don't miss out on this opportunity. Join us and help shape the future for our customers and communities.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Location: UK, GB
Posted Date: 11/21/2024
Do you have a passion for customer service? Do you want to make a difference in people's lives and help our customers thrive? If you have experience of working in benefits, housing income or another related area and you'd like to join an organisation recognised as a Great Place to Work, we want to hear from you!
About the Role
This is an exciting role that offers variety and opportunities for professional development. You will join a friendly and high performing Income Management team providing a high-quality, customer-focused service aimed at recovering former tenant arrears. Your primary responsibility will be pursuing the recovery of all debts promptly, this will include but is not limited to rent arrears, service charges, garages, recharges and other debts owed..
You will maximise income by efficiently handling various debts, including rent and service charges, whilst delivering excellent customer service. This includes offering guidance on debt management and financial well-being. A strong customer focus and a willingness to go the extra mile to reflect our organisational values are essential.
Additionally, you will prepare information and occasionally present at court, demonstrating your ability to work effectively under pressure with tight deadlines and challenging targets. Your contributions will support our goal of reducing overall debt within the organisation.
The successful candidate will manage their own caseload but also work within a team and have a genuine passion for driving income collection and resolve outstanding issues, whilst having excellent communications skills with the ability to adapt their style to deal with sensitive queries.
What You'll Bring
- Experience in debt recovery or a related debt management role
- Strong communication skills
- A willingness to develop into the role
- A keen eye for detail
- Excellent IT skills including a good knowledge of the MS Office package
- A full UK driving licence with access to a vehicle.
If you are passionate about making a difference and want to be part of a supportive team, we encourage you to apply by Wednesday 27 November. Interviews will take place at our Lichfield office on Wednesday 4 December 2024.
We may close the advert early if we receive strong interest, so don't miss out on this opportunity. Join us and help shape the future for our customers and communities.
About us
We are a housing association- one that owns and provides over 47,000 homes for people who can't access market housing; has individual relationships with more than 112,000 customers; has a strong balance sheet and plans to build 11,000 homes by 2032. All of this is only possible because of our 1,900 dedicated colleagues.
We take a simple view that nothing is more important to any individual or a family than their home. It's a matter of social justice that everyone should have a home that is safe, secure, and affordable. We exist to provide such homes. With the right home, people can achieve great things, not only for themselves but for wider society too.
We provide quality, affordable homes. But we care about the people who live in them too. We want each of them to be able to achieve their goals. This will be different for each customer. Put simply, we want people to thrive.
Diversity Statement
We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.
We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA+ community.
Great Place To Work Certified
Bromford have been certified as a Great Place To Work (Nov 22 - Nov 23). The 2023 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 89% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.
Location: UK, GB
Posted Date: 11/21/2024
Contact Information
| Contact | Human Resources Bromford |
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