IT Support Specialist

The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT require onsite & remote support in our hybrid work environment. This position will require a candidate to be in expert in Apple products & all areas of end user systems support.

Responsibilities:
• Primary point of contact for the CEO
• Support SLT, as needed
• Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies
• Strong Organizational & Customer Service skills
• Ability to work independently as well as collaboratively with local and remote teams
• Ability to provide report support
• Drive issues & opportunities to resolution with other teams and vendors; escalating as needed
• Travel may be required
• Be available as on-call support

Requirements:
• 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment
• Exceptional Customer Experience skills and Customer Success obsessed
• Thorough understanding of service desk and customer support environment
• Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions
• Tolerance for ambiguity in a consistently changing environment
• High energy level and creative problem-solving abilities
• Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers
• Proven analytical, evaluative, and problem-solving abilities
• Self-motivated team player
• Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.