IT Support Specialist

Reference #: ITSUP001830 Description

At Collins, we are committed to building a better world. As a family-owned company founded in 1855, this begins with our commitment to land and resource stewardship on our 370 thousand acres of Forest Stewardship Council (FSC) certified forest lands. With operations in California, Oregon, and Pennsylvania, we manufacture softwood and hardwood lumber, particleboard, and hardboard siding. Position Summary: The IT Helpdesk/Technical Support Assistant's role is to provide support and maintenance for our Kane office as well as support to other locations. Position Responsibilities Respond to end user questions about systems, applications, and hardware in person, over the phone, and email. Installing, diagnosing, repairing, maintaining, and upgrading all types of client technology assets and software (desktops, laptops, mobile devices, printers, phones, VDI, peripherals and conference room technologies). Assist in higher level IT tasks (e.g., server or network device installation, documentation modification and/or creation, etc. as directed). Position Qualifications Strong telephone and email communication skills are crucial Excellent customer service, phone support, interpersonal, and troubleshooting skills with attention to detail Ability to interact effectively with end users and/or external technical support representatives Ability and desire to learn Ability to learn, understand and follow written procedures, adapt and respond quickly to a changing work environment Accomplish tasks with minimal direction and/or supervision Proficiency with Microsoft Office 365 Standard. Strong analytical, troubleshooting, and logical skills Knowledge of Windows 10 operating system. Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting Understanding of TCP/IP networking protocol to do preliminary network troubleshooting Knowledge of troubleshooting printers and multifunction printers preferred Some VOIP (Mitel) a plus Abilities required: Able to lift up 50 pounds and use a hand truck. Able to work in tight spaces Valid driver's license

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.