IT Support Specialist

IT Support Specialist
Location: Heathrow, Florida

Basic Qualifications:

• Bachelor's degree or related technical education
• 2+ years' experience in a large organization administering, operating, maintaining, and securing large-scale enterprise desktop environments
• 2 years of experience and working knowledge of current Windows Operating Systems (Win10/Win11)
• 2 years of experience and working knowledge of current Apple MacOS Operating System

Responsibilities:

• Install, troubleshoot, and repair computer hardware (PC and Mac)
• Install/configure hardware and peripherals
• Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
• Install Our Operating Environments on IT supported hardware
• Provide technical assistance and training to end users on computer operating systems and approved applications
• Instruct and assist end users in the use of computer equipment, software, and accessories
• Evaluate and test new technology for feasibility and implementation within our databases
• Perform asset management activities to ensure hardware is properly assigned to the end users (Service-Now)
• Identify needs, procure, and manage local supplies that enable services (for example, accessory stock)
• Update CMDB for current Asset status
• Maintain accurate asset inventory working alongside procurement team and vendors
• Document all support activities within the IT Incident, Problem Management, and Change Management tracking tool
• Coordinate efforts with 3rd party vendors to repair faulty hardware
• Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Department
• Be familiar with and demonstrate new (yet-to-be released within Veritas) end-user devices and software
• Provide enhanced support to executive leaders within the company
• Walk colleagues or clients through steps to help them resolve their technical problems
• Support the implementation of new solutions or applications

Preferred Qualifications:

• Strong troubleshooting skills with Office Suite (Office 365) including SharePoint and OneDrive
• Azure Active Directory and Intune working knowledge
• Service-Now working knowledge
• In-depth knowledge of IOS and Android Mobile Operating systems
• Strong communication skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
• Aptitude for acquiring skills in technical repairs and an eagerness to learn
• Demonstrated ability to communicate complex technical concepts in simple language
• Ability to prioritize and complete multiple tasks simultaneously
• Analytical skills to study problems and records and identify solutions
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.

#DICE
cschulz@c4techservices.com

Location: Mountain View, CA, US

Posted Date: 11/21/2024