Senior Analyst, Communications

What you'll do at

Position Summary...

What you'll do...

Description:
Looking for a new role that will be both challenging and rewarding, then continue reading to see if this position grabs your interests.

As a Senior Analyst, Communications - Content Writer for the Seller Support and Risk Operations teams within Walmart Marketplace, you'll be responsible for creating and updating internal documentation used by contact center associates to assist our sellers. This role is pivotal in ensuring clear and effective communication and support for our marketplace sellers.

You'll sweep us off our feet if:

• You are customer, seller and associate focused
• You have excellent writing skills
• You have strong analytical abilities
• You have been responsible for creating and executing a strategy in a rapid growth environment
• You have excellent research skills
• You have strong communication and leadership skills
• You're organized, disciplined, and can manage multiple projects simultaneously
• You're a master at making complex subjects easily understood through visuals
• You have high standards and can keep teammates accountable
• You are comfortable working in a fast-paced, ambiguous environment

You'll make an impact by:

• Provide assistance with communication expertise for the business by managing cross-functional communication teams; creating and providing status updates to leaders; counseling functional area leaders and associates on writing and executing effective communications; and managing competing communication priorities for assigned business areas.
• Supports development of communications materials such as intra-divisional or cross-divisional messages, talking points, frequently asked questions, promotional materials, presentations, articles by using expertise in writing, multimedia, graphic design, or technology; balancing changing and competing priorities; gathering content from a variety of sources; creating drafts and revisions; and planning project activities.
• Evaluates the ongoing effectiveness of communication plans, programs, and initiatives by consulting with key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; applying key learnings from internal and external benchmarking; participating in meetings with assigned functional areas to understand status updates on communication processes, requests, and communications sent; and visiting field leadership to ensure communications are meeting field expectations.
• Executes business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
• Implements strategic communications across the business by participating in cross-functional teams to develop appropriate communication strategy and evaluate business needs and desired outcomes; ensuring continuity of business plans; serving as a stakeholder and as a communication subject matter expert in initiatives; drafting, designing, reviewing, and editing communications and presentations; advising on the creation of communication elements related to the divisional plan; and executing plans to distribute communications.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Building strategic relationships: Build internal partnerships and support your business partner's goals.
• Operating with excellence. Set an example in managing to KPIs, delivering excellence, presenting at all levels, and developing yourself and others.

Minimum Qualifications

Bachelor's degree in Communications, Journalism, Business, or related field OR 2 years' experience in communications, journalism, business, or related area.

This is a Remote position , but you must be based out of one of the approved locations: Bellevue, WA; San Bruno/Sunnyvale, CA; Bentonville, AR; Hoboken, NJ; Salt Lake City, UT.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

About Walmart Marketplace Seller Support

The Seller Support team provides customer service and technical troubleshooting support to our sellers who are selling their products on Walmart's online store platform. The work we do in Seller Support to resolve seller inquiries enables our sellers to focus on fulfilling customer orders and growing their business; thus, continuing to provide a vast assortment of products available online to our Walmart customers.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00-$130,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Stock

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in Communications, Journalism, Business, or related field OR 2 years' experience in communications, journalism, business, or related area

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office

Primary Location...

12884 S Frontrunner Blvd, Draper, UT 84020-5486, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Location: Draper, UT, US

Posted Date: 11/21/2024