Bilingual Personal Lines Account Manager Sales & Service

Leavitt Group's affiliate, All About Insurance is looking to add a bilingual sales and service agent their Personal Lines team in Greensboro or Burlington, North Carolina offices.

Personal Lines Account Manager

Becoming a Team member of All About Insurance introduces you to a career with virtually unlimited possibilities. Our unique corporate culture rewards self-starters and hard workers who adhere to our commitment to do what is best for our clients. With our agency you will get the training, the mentoring, and the tools you need to succeed.

Job Description

Personal Lines Account Managers are the cornerstone of the personal lines services team. This position answers all inbound personal lines service and sales calls. They perform service and sales for customers including but not limited to: adding/deleting/replacing vehicles, changing coverages, adding/deleting lien-holders and mortgagees, answering billing questions, verifying insurance, taking payments, cross sell, new quotes and handling other insurance questions as appropriate to service customers.

Responsibilities And Duties

The Personal Lines Account Manager will handle customer service requests in a professional and knowledgeable manner. They will determine all impacts/needs associated with the service request, including impacts to other coverages or policies. During routine service contacts, they will also use their knowledge to identify any coverage gaps associated with a customers request and educate the customer on ways to mitigate their risk. You will support your book of business by finding opportunities to enhance the client relationship and retain business.

The Account Manager will document all contacts, maintain customer records and files in a professional manner, and update customer information as appropriate for accuracy. They will maintain effective and timely follow-up systems and verify transactions with customers. They will effectively utilize technology to perform assignments and requests. Additionally, they will use knowledge of personal lines products, carriers, and agency and carrier rules to service customers effectively. Additional responsibilities could include drafting and sending correspondence, and other tasks of a service nature and other duties as assigned.

In addition to inbound service calls, the Account Manger performs service activities to support their team and their manager or others, consistent with the responsibilities outlined above.

Job Requirements/Competencies

• Licensed required in North Carolina for Property and Casualty
• Minimum of 3 years experience in personal lines
• Bilingual in English and Spanish
• Excellent communication skills; verbally and written.
• Detail oriented and able to maintain compliance standards.
• Must be dependable, provide timely response, and complete work activities.

Benefits

All About Insurance offers a competitive salary between $40,000 and $50,000 with bonus opportunities.

• Paid License renewal and continuing education
• Recognition and rewards
• Attractive Benefits package, including 401k and wellness program that allow you to earn dollars toward your HSA account
• Vision, Dental, HSA/FSA, & Life Insurance
• Paid time off (vacation & sick time)

If you are an independent, self-motivated individual who is passionate about providing the best customer service possible and committed to your own success, we invite you to apply for this position. At All About Insurance, we believe in treating our employees like family and welcome you to speak with our current employees about their experiences with us. We encourage sales associates, sales representatives, account executives, account managers, and customer service representatives to apply. Join our team at All About Insurance and become part of our family!

As a national company, the Leavitt Group is the 19th largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.

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