Risk and Compliance Manager

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

• You'll oversee compliance by leading the local compliance monitoring and assurance efforts, regularly updating policies, advising business units on regulatory requirements, ensuring compliance obligations are consistently met, and supporting GDPR adherence.
• You'll support risk management by identifying, assessing, and mitigating strategic, operational, and project risks, analysing root causes of incidents, developing action plans, and contributing to the annual risk assessment process.
• You'll manage regulatory changes by tracking regulatory updates, evaluating their business impact, and implementing timely compliance adaptations to stay ahead of evolving requirements.
• You'll champion customer-focused compliance by acting as a trusted advisor to both internal and external stakeholders, safeguarding confidentiality, enhancing regulatory practices, and prioritising positive customer outcomes in line with customer protection principles.
• You'll communicate with clarity and professionalism by ensuring all interactions—written, verbal, and face-to-face—are effective, transparent, and easily understood by all parties involved.
• You'll drive technical accuracy and process improvement by maintaining attention to detail, continually enhancing processes, and leveraging systems and tools for effective compliance management.
• You'll uphold customer protection principles by putting customer welfare at the forefront, acting with integrity, preventing foreseeable harm, and maintaining a customer-centric approach in every compliance-related decision.

And what are we looking for?

• You'll bring extensive experience with at least 5+ years in a compliance role within financial services, ideally in general insurance, along with a deep understanding of FCA regulations governing financial intermediaries.
• You'll demonstrate strong technical expertise in core compliance and regulatory practices, with a proven ability to apply compliance risk management effectively and deliver results to a professional standard.
• You'll excel at project management with the skills to prioritise effectively, communicate with impact, and drive projects to completion, ensuring a high standard of quality and efficiency.
• You'll be a natural collaborator and influencer, experienced in managing diverse stakeholders across first and second lines of defence, and skilled in fostering productive partnerships at the management level.
• You'll communicate with clarity and professionalism in both oral and written forms, taking a proactive, adaptable approach to challenges, and consistently striving for solutions that enhance the customer experience and contribute positively to organisational success.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We also offer some fantastic benefits including:

• Travel insurance
• Health insurance
• Life Insurance
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee Assistance Programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Apply today and let’s go great places together!