Fire & Security Service Manager (Field Based)

GBR Recruitment Ltd, are proud to be working in partnership with a leading gold standard approved Fire & Security systems installation & maintenance company, recruiting for an experienced Fire & Security Service Manager to join their Senior Management team, working out in the field managing a team of c.20 Service Engineers ensuring their work is to the highest standard & highest quality.

This field based Service Manager role, will cover contracts / projects UK wide, plus potentially some in Europe too, as this Fire & Security company works with major clients across both the UK & overseas, working closely with Facilities Management companies, Interior Fit Out companies (Cat A & B Fitting), plus major corporate business directly, plus M&E contractors.

Ideally you will have previously been a time-served on the tools Fire & Security Engineer, who has made the step up into Service Management or Installation Management post, with strong knowledge & experience of all things Fire & Security (products, types of solutions, processes, compliance & legislation, risks, maintenance, installation, upgrades, latest tech & more) with a focus on quality of workmanship, high end customer service / satisfaction & strong commercial acumen (budgets / margins / costs etc.).

* You will be responsible for the servicing of Intruder Alarms, CCTV (Facial Recognition, Heat Mapping, ANPR and Video Analytics), Access Control, Integrated Security Systems, Fire Extinguishers, Emergency Lighting, Fire & Smoke Detection Alarms, Passive Fire Protection, Gas Fire Protection, EVCS, within all building types, across all industry sectors.

* You will work closely with the Service Desk Supervisor, to ensure high end customer service & customer satisfaction at all times (24/7, 365 days).

* You will play a key role in service capacity planning & delivery, as well as monitoring current service levels, with an eye on continuous improvement & smarter ways of working.

* You will manage all labour (20 Field Engineers), resources, materials, tool requirements to complete the job successfully & to a high quality level.

* You will control the budget for the Servicing department & deliver servicing works on time (as agreed with the customer) & within the allocated service level agreement & budget, whilst also ensuring profit margins are achieved in line with the company guide lines / policies.

* Your mindset will be that of CI (continuous improvement) & LEAN ways of working, with the end result being a high end Quality one, OTIF.

* Mentoring, Coaching & Leading is a key part of this role, getting the best performance out of your Service Engineering team, plus offering them the chance to shine with real L&D opportunities in place / training matrix.

* Support Project Managers, Commercial Teams, Sales Teams & Finance.

* Deliver team briefings.

* Complete required works documentation.

Attributes:

* Time-served Fire & Security Systems Service Manager / Installation Manager professional

* Supervisory / Management experience of teams over 10+

* Fire & Security sector qualifications

* ISO 9001 experience

* Used to working in NSI accredited companies

* Used to working in BAFE companies

* Ideally IOSH qualified

* Right first time mentality

Benefits:

* Company Car or Car Allowance

* 31 Days holiday inclusive of bank Holidays

* Birthday leave

* 4% Pension contribution (company)

* Healthcare scheme

* Year end bonus scheme (discretionary per annum)

Interviews to take place ASAP

Location: Sutton, GB

Posted Date: 11/22/2024