Develop
Customer Support Executive
Job Location
High Cogges, United Kingdom
Job Description
Job Title: Customer Support Executive
Location: Witney, Hybrid
Our client is a leading SaaS provider in expense management, built on efficiency. As they expand, they're seeking a dedicated Customer Support Executive to deliver exceptional service and ensure our customers can seamlessly manage their expenses.
Responsibilities
Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
Assist users with navigating their platform and resolving issues to enable their success.
Work collaboratively with internal teams to escalate and resolve technical challenges.
Uphold data privacy and security standards while handling sensitive customer information.
What are we looking for?
We are looking for candidates with:
A proven track record in delivering outstanding customer service and support.
Experience using helpdesk software (preferred but not essential).
Strong communication and problem-solving skills.
A passion for providing exceptional service.
Benefits
25 days holiday, plus your birthday off.
Private medical insurance, group life cover, and a pension scheme.
Employee assistance program and retail discounts.
On-site perks and wellbeing benefits.
Engagement with their active ESG plan
Location: High Cogges, GB
Posted Date: 11/22/2024
Location: Witney, Hybrid
Our client is a leading SaaS provider in expense management, built on efficiency. As they expand, they're seeking a dedicated Customer Support Executive to deliver exceptional service and ensure our customers can seamlessly manage their expenses.
Responsibilities
Respond to customer queries promptly and professionally via multiple channels (phone, email, chat).
Assist users with navigating their platform and resolving issues to enable their success.
Work collaboratively with internal teams to escalate and resolve technical challenges.
Uphold data privacy and security standards while handling sensitive customer information.
What are we looking for?
We are looking for candidates with:
A proven track record in delivering outstanding customer service and support.
Experience using helpdesk software (preferred but not essential).
Strong communication and problem-solving skills.
A passion for providing exceptional service.
Benefits
25 days holiday, plus your birthday off.
Private medical insurance, group life cover, and a pension scheme.
Employee assistance program and retail discounts.
On-site perks and wellbeing benefits.
Engagement with their active ESG plan
Location: High Cogges, GB
Posted Date: 11/22/2024
Contact Information
| Contact | Human Resources Develop |
|---|