Apogee Corporation Limited
Level 1 Technical Helpdesk Technician
Job Location
Penenden Heath, United Kingdom
Job Description
Hybrid working pattern, 2 home working, 3 office
Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota
As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to our clients, focused on exceeding expectation
Key Responsibilities
Using remote access software to assist our clients in resolving printing related queries (print, scan, fax, colour queries and network related issues), in addition to providing remote break fix triage of laptop & desktop PC support in line with Apogee’s Managed IT Services offering.
Problem diagnosis & fault resolution.
Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes o
Location: Penenden Heath, GB
Posted Date: 11/22/2024
Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota
As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to our clients, focused on exceeding expectation
Key Responsibilities
Using remote access software to assist our clients in resolving printing related queries (print, scan, fax, colour queries and network related issues), in addition to providing remote break fix triage of laptop & desktop PC support in line with Apogee’s Managed IT Services offering.
Problem diagnosis & fault resolution.
Timely communication with clients, keeping them informed of incident progress, notifying them of impending changes o
Location: Penenden Heath, GB
Posted Date: 11/22/2024
Contact Information
| Contact | Human Resources Apogee Corporation Limited |
|---|