Workplace Host

WORKPLACE HOST (MAILROOM & LOGISTICS)

Location: London

Hours of work: 40 hours per week

Contract Type: Permanent

ISS creates environments that work, think, and give, and as a Workplace Host, you will be an essential part of this culture.

As an ambassador of exceptional workplace experience, you will deliver Mailroom Services within the broader Workplace Experience team, ensuring seamless support to our client.

Job Description

In this role, you’ll be instrumental in maintaining a seamless workflow and collaborating with other hosts to ensure all services are delivered to the highest standards, aligning with client expectations and leadership values.

Your responsibilities will include providing high-quality, prompt on-site support, embodying professionalism and pride in every interaction, and always prioritising customer needs.

As part of a team focused on making this new site exceptional from the very first day, you’ll play a critical role in helping everyone adjust to the new environment as people start moving in on 9th December 2024.

Your attention to detail and commitment to a customer-centric approach will ensure that the mailroom services operate smoothly, enhancing the overall workplace experience.

This position offers a unique opportunity to be part of a progressive team in a setting where professional growth is highly encouraged.

So, if you take pride in delivering exceptional services and enjoy working collaboratively with clients and colleagues, this is an excellent chance to build a rewarding career with our client.

Key Responsibilities

• Sort, count, log and distribute all incoming mail and couriers and accurately address mail to correct recipient, department or team
• Operate an X-Ray machine and report any suspicious items
• Log and record all mail transactions on appropriate spread sheets and trackers
• Prepare to input of mail for scanning and uploading into document management system or shared drive as appropriate
• Collect and deliver mail and parcels as appropriate and distribute across the sites as required
• Deliver items from building loading bay to onsite teams as specified including copy paper
• Operate inserting machine or do manual inserting
• Process courier bookings
• Trace unidentified mail
• Maintain mail sorting lists and floor plans updated

About You

• Relevant corporate/hospitality/customer service experience
• Ideally have experience working with systems (e.g. MS Office)
• High degree of accuracy
• Excellent communication skills
• Good time management
• Excellent customer service skills
• Ability to work on own initiative and as part of a team
• Motivated, committed and flexible
• Health & Safety understanding
• Must be customer focused, organised, and professional
• Open to attend training as required
• Ability to work in a team environment

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com