SSE
Customer Enquiries Advisor
Job Location
Portsmouth, United Kingdom
Job Description
About the Role
Base Location: Havant, Penner road
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time - 37 hours, Monday to Friday between 8am and 5pm | Office based
We are looking aGeneral Enquires Advisor to join our team!
Our General Enquires Advisors are at the heart of our business; you're often the first person our customers speak to, and we need passionate, enthusiastic individuals like you to join our team.
Roles & responsibilities will include, but are not limited to:
- Taking General Enquiries calls from customers requesting minor maintenance work on the network, logging the details and scheduling work whilst managing the customers needs and expectations
- Booking works on Skedulo and uploading photographs, maps etc for our engineering teams
- Sending reminders to customers regarding jobs booked
- Completing customer call-backs and closing jobs
- Recording and resolving complaints as well as logging and highlighting damage to the network
What do I need?
To be considered for this role, we would love you to have:
-Previous experience in a customer service role, demonstrating excellent listening skills
- Be adaptable to using different databases
- Have excellent time management skills
- Be a team player with good interpersonal skills
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ' Inclusion & Diversity at SSE ' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact kim.annink@sse.com
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
Location: Portsmouth, GB
Posted Date: 11/22/2024
Base Location: Havant, Penner road
Salary: £28,072 - £32,605 + a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time - 37 hours, Monday to Friday between 8am and 5pm | Office based
We are looking aGeneral Enquires Advisor to join our team!
Our General Enquires Advisors are at the heart of our business; you're often the first person our customers speak to, and we need passionate, enthusiastic individuals like you to join our team.
Roles & responsibilities will include, but are not limited to:
- Taking General Enquiries calls from customers requesting minor maintenance work on the network, logging the details and scheduling work whilst managing the customers needs and expectations
- Booking works on Skedulo and uploading photographs, maps etc for our engineering teams
- Sending reminders to customers regarding jobs booked
- Completing customer call-backs and closing jobs
- Recording and resolving complaints as well as logging and highlighting damage to the network
What do I need?
To be considered for this role, we would love you to have:
-Previous experience in a customer service role, demonstrating excellent listening skills
- Be adaptable to using different databases
- Have excellent time management skills
- Be a team player with good interpersonal skills
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ' Inclusion & Diversity at SSE ' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact kim.annink@sse.com
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
Location: Portsmouth, GB
Posted Date: 11/22/2024
Contact Information
| Contact | Human Resources SSE |
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