Operations Assistant

Operations Assistant

Our client is seeking a highly organised and efficient Operations Assistant to join their team based in Gloucester. The ideal candidate will be highly motivated, and detail orientated to provide comprehensive operations and administrative support, ensuring the smooth operation of the business. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks effectively. This role offers a unique opportunity to join a progressive company that values your skills and contributions.

Our client is the premier choice for electrical and repair solutions, trusted by a consortium of FTSE 100 insurance firms. With an impressive track record of approximately 12,500 repairs annually, they work from Penzance to Bracknell and North to Telford. Complementing their proficiency in repair work, their expertise extends to solar installations, enabling them to deliver unparalleled quality and value.

Key Responsibilities:

This varied role will provide support to the Operations Manager of the day-to-day operations of a growing company, supporting the Company with administration tasks and working closely with the Senior Management daily to ensure the company functions efficiently.

Duties of the role include but are not limited to:

• Assist and support to the Operations Manager, taking care of all duties in their absence.
• Provide accurate administrative support to the team including company HR, HSE and accounting requirements, managing tasks according to priority levels.
• Allocate electrical jobs to their team of Electricians, providing them with all the necessary information and resources required, ensuring jobs are assigned efficiently and completed on time, maintaining high standards of customer service and operational efficiency.
• Handle customer, supplier and third-party enquiries via telephone and email in a timely manner, always providing exceptional service.
• Manage the fleet of vehicles and equipment ensuring roadworthiness and calibration.
• Place orders with suppliers, verifying all equipment and products are correct, and assisting with stocktaking.
• Assist with accounting functions.
• Prepare and process internal and external documentation including correspondence, reports and emails.
• Assist with office management, answering inbound calls and welcoming visitors, monitoring and maintaining office supplies, onboarding new employees, filing and data room management.
• Prioritise and filter communications, ensuring efficient and timely responses.
• Prepare and edit documents, presentations, and reports for review.
• Assist with coordinating and organising internal and external meetings, conferences, and events.
• Attend internal and external meetings as required.
• Create and maintain department processes and procedures, continually monitoring and analysing to suggest and implement improvements.
• Support various projects and tasks as assigned by the management team.
• Contributing to team efforts by accomplishing related tasks as needed.

Experience and personal attributes:

Prospective candidates should have relevant experience and familiarity with administrative systems and procedures, and be able to provide evidence of:

• Minimum of 2 years operations or administrative experience or in a similar role (essential), preferably within the electrical industry.
• Excellent numerical and literacy skills with strong attention to detail and accuracy.
• Efficient communication skills with the confidence to liaise with stakeholders, third parties and colleagues at all levels.
• Exceptional customer service skills with a proactive approach to problem-solving.
• Be process driven with the ability to identify and implement streamlining to enhance operational efficiency.
• First-rate organisational skills with the ability to multitask a varied workload with robust time-management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and with IT hardware (essential) and experience of using CRMs (desirable).
• Knowledge of Health and Safety regulations in the construction or electrical industry (desirable).
• Willingness to learn new skills and a can-do attitude.
• The right to work in the UK.

Benefits:

A competitive salary of £25,000 - £28,000 per annum depending on experience and 20 days holiday, plus bank holidays. There is free parking on site.

This a full-time permanent position working Monday to Friday, 8:30 am to 5:00 pm, based at our client in Gloucester.

How to apply:

Please submit your CV and a Cover Letter to be considered.

Closing date: 30/11/2024.