Customer Service Advisor

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £24,000

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus 8 bank holidays.

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch and 2024 is going to be another big year for them, with a real focus on international presence.

CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers
• Maintaining customer satisfaction
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: Shifts Monday to Friday would be 8-4:30pm and 11:30- 8pm on a rota plus a Sunday 9-5pm with day off during the week.
Working one in three Sundays.

EXPERIENCE NEEDED:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH32062