Franchise Director-BMW, MINI and Motorrad

Franchise Director – BMW, MINI and Motorrad

Location: Marshall Motor Group, Nationwide with travel across England

Salary and benefits: Between £150,000-£180,000 basic salary, depending on experience plus a bonus opportunity of 50% based around OEM standards, employee engagement and business performance, in addition we offer a high quality, tax efficient company car, family private healthcare, pension scheme, life assurance plus other associated benefits

This is a rare opportunity to join Marshall Motor Group as the Franchise Director for our BMW, MINI, and Motorrad operations. We are seeking a Franchise Director capable of leading our team of experienced specialists and supporting the team to deliver high levels of growth and performance, ensuring we are the destination of choice for current and prospective clients. Part of your key responsibilities will be to maintain strong relationships with our manufacturer partners and assisting the Group with its future growth plans. We are dedicated to fostering an environment where innovation, collaboration, and excellence flourish.

The successful candidate will require a strong business acumen, analytical skills and be capable of demonstrating high of level of marketing and digital knowledge to assist in growing market share within a diverse local market demographic. You will also be required to demonstrate a strong knowledge of all areas of compliance and regularity areas of our industry and deliver against those both internally and externally.

Reporting to the Group Managing Director, the Franchise Director will be a passionate and strategic leader playing a pivotal role. You will represent Constellation and Marshall for BMW, MINI, and Motorrad across 5 locations. With travel to our BMW, MINI, and Motorrad Stores across the UK for this reason ideally, you will live a commutable distance to one of the stores located at Bournemouth, Grimsby, Hampshire, Salisbury or Scunthorpe.

Who we are

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorcycle manufacturers with 142 stores situated across 33 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.

What are the key accountabilities?

As the Franchise Director, you will have overall accountability for all people and performance for the division. With support from your Divisional and Head of Business team, you will:

• Lead, develop and motivate a diverse team of automotive professionals
• Grow and nurture a high-performance, client focused culture, coaching and developing colleagues, enabling internal succession, and ensuring great performance is recognised and rewarded
• Oversee the sales and aftersales departments, ensuring performance is maximised with potential over performance opportunities explored
• Set financial and growth objectives for each business, and plan accordingly to ensure profit and product targets are met, including OEM scorecard
• Ensure a clear focus on high levels of client satisfaction, good client outcomes, through the stores consistently achieving exceptional levels of CSI
• Accurately finalise reporting alongside your Finance Controller, in line with Group reporting frameworks with overall P&L responsibility
• Establish and develop strong relationships with manufacturers to grow our partnerships, ensure our team develops in line with the brand partner framework and expectations, and extending future business opportunities
• Develop and roll out future strategy, working closely with the Marshall Motor Group Board of Directors
• Maintain exceptional key controls, across Health and Safety, Compliance and Group Policy
• Ensure all divisional activity is conducted in line with Marshall Motor Group, Manufacturer, and Regulatory requirements

Who you are

Given the nature of this role, previous experience at this level is required. Ideally, previous experience working with high luxury automotive manufacturers would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:

• Strong leadership skills with the ability to lead and motivate a large and diverse team
• An innovative mindset with the ability to devise and implement improvement initiatives and embrace broader responsibilities as the business grows
• Commercially savvy with the ability to navigate barriers, to proactively ‘get things done’ through the performance of your teams
• High levels of personal integrity
• The ability and agility to shift between strategic projects and operational activities
• Confidence to inspire teams, drive engagement and hold teams accountable for their performance; create an environment for teams to thrive
• Exceptional relationship management: credibility and personal style will play a big part in creating trusted relationships across a variety of internal and external stakeholders
• Extensive knowledge of the automotive retailing sector; the division will move at pace and the candidate will need to be up to speed on market trends and insights
• A professional and calm approach with strong stakeholder management skills, with the ability to influence internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to foresee potential barriers - provide critique and take decisive actions
• Excellent client management skills to build long lasting relationships and ensuring they are at the heart of our activities and outcomes
• A commitment to living the Group Values

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.