Customer Service Representative - Virgin Money (CYBG)

Customer Service Specialist

Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

This role is an onsite role, work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date: 6 January 2025

• Salary: £23,795.20 per annum (£11.44 per hour)
• Location: Kilmarnock PLEASE NOTE THAT THIS IS NOT A WORK FROM HOME ROLE
• Shifts: Monday to Sunday between 7.00 am and 9.30 pm
• Training: 2.5 weeks
• Contract: Full Time Permanent (40 hours per week)
• Background Checking:

• Right to Work in the UK
• Criminal Record Check
• Credit Check
• Any other associated checks
• 3 year employment history check

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

What you’ll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

• Resolving any queries customers may have with their banking which can bring challenge and reward.
• Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
• A flexible and positive working approach to suit customer needs and business demands.
• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
• A digital first mindset that will help us achieve companywide expectations and brand growth.
• A caring, positive attitude with a genuine desire to exceed our customers’ expectations.

We’d love you to have …

• Working knowledge of Microsoft Office applications
• Some financial services experience.
• Knowledge of banking products
• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits

• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off