Student Services Assistant, North Hudson Campus

Salary: $38,833.97 - $50,484.16 AnnuallyLocation : North HudsonJob Type: Full Time StaffJob Number: 1025241Cabinet Level: Academic AffairsOffice/School: North Hudson CampusOpening Date: 10/25/2024Position DescriptionHudson County Community College Position Vacancy NotificationStudent Services Assistant, North Hudson CampusPosting Date: October 25, 2024Job Title: Student Services AssistantOffice: Academic Affairs, North Hudson CampusReports to: Executive Director for the North Hudson CampusSalary Grade: 105HCCC OVERVIEWHudson County Community College (HCCC), seeks a Student Services Assistant to join its winning team. HCCC serves more than 20,000 credit and non-credit students annually. The College offers more than 90 degree and certificate programs, including award-winning English as a Second Language; Science, Technology, Engineering and Mathematics (STEM); Culinary Arts/Hospitality Management; Nursing and Health Professions; and Humanities and Social Sciences. The HCCC Culinary/Hospitality Management program was ranked number six in the U.S. by Best Choice Schools. The College's School of Continuing Education and Workforce Development offers cutting-edge, industry-recognized, stackable credentials in alignment with high-priority workforce needs.HCCC has partnerships with major four-year colleges and universities in the greater New Jersey-New York area and beyond, accommodating seamless transfer of credits for further undergraduate and graduate education.The College's commitment to Diversity, Equity, and Inclusion has been recognized with the 2021 Association of Community College Trustees (ACCT) Northeast Region Equity Award; the "INSIGHT Into Diversity" 2021, 2022, 2023 and 2024 Higher Education Excellence in Diversity (HEED) Award, this year honoring HCCC as one of six community colleges nationally to be named "Top Colleges for Diversity;" the "INSIGHT Into Diversity" 2022 and 2023 Inspiring Programs in STEM Award, and 2024 Inspiring Programs in Business and Nursing and Health Professions Awards. The College received the 2023 Outstanding Member Institution Award from the Hispanic Association of Colleges and Universities (HACU). HCCC was a finalist in seven categories of this year's American Association of Community Colleges (AACC) national "Awards of Excellence" and earned CEO of the Year, Faculty of the Year, and Student Success Awards. For the third consecutive year, HCCC was selected as one of 18 community colleges in the United States to be named among the "2024 Most Promising Places to Work in Community Colleges" by the National Institute for Staff and Organizational Development (NISOD) in collaboration with "Diverse: Issues in Higher Education." HCCC was one of 22 community colleges in the nation, and the only college in New Jersey, to be recognized by ModernThink LLC and the "Chronicle of Higher Education" as a 2022, 2023 and 2024 "Great College to Work For®." HCCC is one of two colleges in the United States to be named a Top Ten Finalist in all three program categories for the nationally recognized 2023 Bellwether Awards, and received the 2023 Bellwether Award for the College's cutting-edge "Hudson Scholars" program, which also won the 2024 Bellwether Legacy Award. The College's exemplary work in advancing student success has been recognized with 2023 "Leader College of Distinction" designation by Achieving the Dream, the national nonprofit organization dedicated to advancing community colleges as catalysts for equity and mobility in their communities. HCCC was also presented the Campus Prevention Network Seal of Prevention in 2023 and 2024 for demonstrating leadership in digital prevention programming focused on student safety, well-being, and inclusion.Position Summary:The Student Services Assistant (SSA) position provides exemplary frontline customer service in multiple functional areas, including, but not limited to, admissions, testing, financial aid, advising, transfer, registration, and career services. The SSA handles tier-one student services and support and refers tier-two tasks to the appropriate office specialists. Summary of DutiesEssential Responsibilities:Become knowledgeable in all aspects of student services processes at HCCC, including admissions, testing, financial aid, advising, transfer, registration, and career services to assist students with a majority of their inquiries or concerns, with a "one-stop" mindset.On a rotating basis, provides front-line customer service to current and prospective students, parents, visitors, etc., in various student services offices. Provide information, explain federal and state regulations and College policies and procedures, respond to general inquiries, and/or refer individuals to the appropriate contact or area of the College for prompt resolution.Following established policies and procedures in accordance with federal and state rules and regulations, accurately enter, verify, and research student records information in a timely manner, utilizing the College's systems in Admissions, Financial Aid, Advising, etc.Utilize the College's document imaging system for electronic records management and retrieval; complete related scanning and linking tasks as needed.Address student inquiries through in-person, phone, text, or e-mail communication. Conduct outreach to prospective and/or current students as needed.Provide support to student services offices by answering telephones and responding to and/or appropriately referring calls to provide customer service satisfaction.Assist other frontline student services personnel as needed.In addition to the above responsibilities, one or more specialized activities may also be performed in any Student Affairs/Enrollment office as needed.Project a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, and personal integrity at all times.May perform other data entry, clerical, and customer service activities as required. Remain flexible and adaptable in work schedules and assignments as defined by college and office needs, including occasional evenings and weekends. QualificationsMinimum Qualifications (Required):Associate Degree One year of related experience in an educational environment, social service agency, or in the private business sector.Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skillsExcellent interpersonal, written, and oral skillsAbility to work independently and within a team-oriented settingAbility to use discretion and judgmentTyping/keyboard and technology skills (Microsoft Suite, Outlook/Email, etc.)Proficiency with various computer software programs and an electronic student information systemPreferred Qualifications:Bachelor's Degree Bi-lingual (English/Arabic or English/Spanish Preferred)ApplicationsApplications will be reviewed and accepted until the position if filled.HCCC EMPLOYEE BENEFITS:We value and appreciate all employees and acknowledge the importance of a comprehensive benefit program. Below is a brief glance of HCCC benefits, perks, and discounts offered to employees. For more detailed information about employee benefits please visit: https://www.hccc.edu/administration/hr/benefits-pensions.htmlAs a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.01 Do you have an associate's degree as outlined in the qualifications? Yes No Required Question