Dispatcher

Salary : $36,893.00 - $39,935.00 Annually

Location : El Paso, TX

Job Type: Full time - Regular

Job Number: 2024103C

Division: VP Student & Enrollment Services

Department: Police Department

Opening Date: 08/30/2024

Closing Date: Continuous

Employee Classification: Classified Staff

Position Grade: C

Job Summary

Operate the two-way base station radio communications system, receive incoming calls regarding emergencies or non-emergency assistance, determine situation and level of priority, and dispatch units in accordance with established procedures and notify appropriate personnel.
Essential Functions

Responsible for operating the district two-way radio communications system. Receive incoming telephone calls regarding crimes, disturbances, fires, medical or police emergencies or non-emergency within the College District and general public. Determine situation and level of priority and dispatch police officers and security personnel to situations requiring police intervention or assistance. Relay information and messages from emergency sites to officers and emergency response personnel or other law enforcement agencies. Maintain contact with caller until responders arrive. Handle inquiries from officers on stolen vehicles, vehicle registrations, and request for traffic and criminal warrant checks on individuals.

Provide onsite technical support to the Police Department. Enter, update, and retrieve information from the National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) network and computerized data system. Maintain recorded details of telephone calls, radio, dispatches, and messages. Receive, mark, and store evidence for officers on pending criminal cases. Issue and collect vehicle and facilities keys to officers, security guards, faculty, staff, and custodial personnel.

Observe and reset the building intrusion detection and alarm system and card reader system. Perform surveillance using the video surveillance system which includes parking lots, buildings, vehicles, and individuals and dispatch officers to perform onsite surveillance as necessary.

Provide onsite clerical support by maintaining a variety of logs. Track room request activities, property control records, and inventory of police department property. Process and log background checks and assist with coverage of front office when short staffed. Issue temporary parking permits and equipment to students with disabilities. Receive and issue lost and found property and answer district phone calls after normal business hours.

Perform other duties as assigned. In-person work on campus is an essential function of this position.
Qualifications

Required Qualifications:

1. High School Diploma or equivalent and three (3) years of related experience.

2. Certified in Law enforcement information databases: National Crime Information Center (NCIC) and Texas Crime Information Center (TCIC) database, National Law Enforcement Telecommunication System (NLETS) by State agency or be certified within twelve (12) months from the date of employment.

3. Ability to communicate effectively, both oral and written.

4. Ability to use two-way radio communications systems.

5. Strong interpersonal skills.

6. Ability to analyze complex or difficult situations quickly, objectively, and act accordingly.

7. Ability to cope with situations firmly, courteously, tactfully, and with respect for others.

8. Must be a U.S. citizen.

9. Must successfully pass a thorough, comprehensive background investigation. *Failure to turn in required documents on checklist will result in disqualification.

10. Must successfully pass a fingerprint check by the Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).

11. Must submit a copy of Military Discharge Form (DD-214), if applicable.

12. Must not have any criminal convictions as mandated by TCIC, NCIC, NLETS.

13. Must pass a psychological and drug screening as required by Texas Commission on Law Enforcement (TCOLE) or El Paso Community College.

Special Conditions:
1. This is a security-sensitive position as defined under the Texas Education Code, Section 51.215; the successful applicant will be required to undergo a criminal background check, as permitted and/or required by applicable law, and in accordance with the College's policies and procedures.

2. Position requires working day shift, evening shift, graveyard shift and extended work hours to include weekends and holidays.
Other Requirements

Individuals desiring consideration MUST complete and submit an EPCC Application for Employment on-line by the announced deadline.

Since the Applicant tracking system requires transcripts to be uploaded with the application and this position does not require transcripts, please upload a resume, letter of recommendation, letter of application, or any document of your choosing in place of transcripts in order for the system to allow you to apply.

COPIES OF ACADEMIC TRANSCRIPTS MAY BE SUBMITTED by mail, scanned/uploaded with the application, or hand delivered.

Please mail your transcripts to El Paso Community College, Employment Services, P.O. Box 20500, El Paso, TX 79998. Mailed documents MUST include the position title and posting number for this position vacancy. Documents must be received by the application deadline. Documents received after the deadline will not be accepted.

Copies of transcripts must reflect completed coursework and conferred degrees. All academic coursework and degrees must be from a regionally accredited college or university or be certified by an acceptable agency that the institution is recognized by the appropriate governmental agency in its home country (this is generally stated in the degree evaluation).

Transcripts issued in a language other than English must be accompanied by a full translation (word for word) by an acceptable translator. Additionally, each foreign transcript must be evaluated for equivalency to United States accredited coursework by an agency certified by the National Association of Credential Evaluation Services (NACES) or granting institution if accredited by Southern Association of Colleges and Schools (SACS).

Applications containing foreign transcripts that are not accompanied with the above required documentation will not be considered.

In accordance with federal law and as a condition of employment, the successful candidate must furnish documentation verifying employment authorization eligibility and identity before being employed.

The El Paso County Community College district is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or gender identity.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms and talk or hear. The employee is occasionally required to stand or walk. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Full-Time Staff Positions:
The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, vacation, and sick leave accrual plan.

Full-Time Faculty Positions:
The College offers a highly competitive compensation program, a benefits package including retirement, health/life/dental insurance, staff scholarship, tuition reimbursement, and sick leave accrual plan.

Location: Ysleta Del Sur Pueblo, TX, US

Posted Date: 11/22/2024