Desktop Support Specialist, Department of Aerospace Engineering and Engineering Mechanics

Provide in-person user support and troubleshooting for software applications on laptops and desktops running Linux, macOS, and Windows.Provide skilled technical work related to the installation and maintenance of software and hardware in a personal computer environment.Maintain and update customer support interactions and resolutions using established ticketing system.Help define, implement, and support network solutions for the departments printing facilities.Responsible for assisting with inventory management and the performance of annual equipment inventory.Participate in other system related activities including purchasing supplies, networking, and other position functions as assigned.Assist users and troubleshoot audio-visual issues in the ASE classrooms, conference rooms and meeting spaces.Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.Other related functions as assigned.