LCL Hub Import Operations Supervisor

DHL Global Forwarding Italy is looking for the following position: n. 1 – LCL Hub Import Operations Supervisor Key tasks: Supervise the development and administration of LCL Hub plans and supervise processes at the LCL Hub location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments, in line with business strategy and objectives; Guide team members in achieving efficient and safe handling and transportation of all customer materials; Execute Import LCL plans and processes to provide sea freight forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and high customer service level; Organize, split and plan day-to-day work of LCL Hub Import Operations Specialists and supervise LCL Hub Operations activities; Set, communicate, and monitor indicators of consolidation efficiency; Identify training needs and opportunities to develop a highly skilled functional department Identify and resolve recurring issues, and suggest modifications to LCL import work methods focusing on increasing effectiveness and efficiency; Monitor operational metrics at shipment level in order to ensure adherence to global standards and grant continuous improvement processes; Interact with Operations and Customer Service, if required; Requirements: Great knowledge of OFR & LCL Import Product More than 2/3 years on Ops/CS roles OFR English Level (B2/C1 - intermediate /Advanced) Good administration skills and orientation to details High communication and negotiation skills Open-minded attitude and capability to adhere to customers needs and requirements Team working attitude Good capability to work under pressure Self-directed and proactive working style Proven project management skills recommended Flexibility and ability to adapt to new challenges and to non-standard activities J-18808-Ljbffr

Location: pozzuolo-martesana, IT

Posted Date: 11/23/2024