Tour Leader, Italy

Application Close Date: 1st February 2025 At Intrepid Travel, we exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. The world needs more Intrepid people: Do you dream of inspiring travellers and helping them fall in love with their destination by immersing them in your local culture and exposing them to real-life experiences? Being a Tour Leader with Intrepid, you will do just that Every day will be different, but every day you will: Provide exceptional customer service and travel advice – whether it's guiding a morning market exploration, organising a hands-on craft workshop, or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travellers will never forget. Ensure the safety and well-being of your travellers – at times, you may need to assist in challenging situations while remaining calm and professional. A traveller might lose their passport, require medical attention, or there may be a clash of personalities, and you will be their first point of contact. Host, lead, and execute tours within budget, follow the itinerary, and complete your administrative duties with precision. Share your passion for travel – inspire our customers with your love for travel, embodying our core values of being Ambitious, Impactful, Real, and Together at every step of the journey. To be considered you must have: Excellent communication skills in English, Italian, and ideally one other language (the more, the better). Strong customer service experience, with the ability to build rapport with a broad range of travellers. Travel experience across Europe (including Italy, Malta, Switzerland, and surrounding countries) and a passion for sharing these regions with travellers. Basic computer skills, including experience with email, Word, and Excel. A valid passport along with full rights to work within the EU. A passion for travel and a commitment to Intrepid Travel’s responsible travel philosophy. What you need to know: This is a freelance contract position, offering flexibility in when and how you work; however, great availability during peak seasons ( May to June & September to October ) is essential. We are recruiting for leaders frequently, with training and onboarding starting in March 2025 – specific dates will be provided at the interview. A valid first-aid certificate is required (this can be obtained during training). You will need a valid Patentino da Accompagnatore turistico . With extended hours, lots of walking and activities, and engaging with travellers, it is important to be mentally and physically prepared for the challenge. You must be able to travel and spend time away from home, as our leaders often work for extended periods, with some tours spanning up to four weeks. You will be running tours in Italy and neighbouring countries ( France , Switzerland , Belgium , and beyond). Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 58 nationalities across 46 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. For our Tour Leaders, the work perks may vary from country to country, but some of the work perks we offer include: • Diverse departures throughout the year to lead Including hiking or biking adventures, festival, family, premium, and foodie trips. • Travel to where the trip starts (and home again) is included and covered by us. • Some meals and all accommodation included (often where the guests are staying, such as hotels, camping, homestays, etc.). • Access to learning and development programs, e-learning, and comprehensive tour leader training before you even start. • Internal career opportunities to further your career in travel and beyond. • Amazing travel discounts for you to experience Intrepid as a passenger. • Recognition and celebration with awards nights and the chance for our top performers to travel to our yearly Global Summit • Opportunity to support not-for-profit Intrepid Foundations projects. At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email careersupportintrepidtravel.com with your name, location, and the accommodations you need; we will then be in touch to support your application. J-18808-Ljbffr

Location: it, IT

Posted Date: 11/23/2024