Head of Outsourcing

The right career for allCreated in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.What you’ll do & Who you are

As part of the Customer Relations Department, you will be part of the Partner team and will assist the Production Manager in managing all partners working in the Customer Relations area (Customer Service & Content).

Job Description

• Manage the Outsourcing team and drive its evolution
• Ability to manage, motivate, and develop a high performing team.
• Drive the delivery of the Outsourcing strategy and the optimisation of the vendor management
• Develop & maintain a healthy and effective relationship with vendor management
• Manage the vendors in order to respect contractual commitments on customer relationship activities: compliance with quantitative and qualitative KPIs
• Lead steering committees with vendors and ensure corrective actions are taken in case of contractual deviations
• Manage suppliers: define partners and be able to handle all operational situations (ramp up/down).
• As a key asset, accountable for negotiating contracts with support from the Purchasing Manager
• Accountable for the budget for the vendors (incl. invoicing, cost tracking, and budget adherence, forecast, cost saving opportunities) & the volume forecasts
• Work in collaboration with vendors collecting their needs & sharing needs with internal counterparts to be more efficient
• Drive Key Performance Indicators (KPIs) with the input of the Head of CS Operation and the Head of CS Fraud & moderation

Qualifications

• Ideally 10+ years of experience in vendor management and minimum of 5+ years of experience in people management
• Strong leadership and team management skills, with a track record of inspiring and guiding teams.
• Strong business and financial affinity
• Good interpersonal skills to create a relationship of trust with partners or be demanding on results
• Excellent communication and interpersonal skills with the ability to effectively communicate to executives and internal stakeholders
• Strong verbal & written communication skills
• Proven ability to be successful in leadership position achieving goals and driving results
• Excellent problem solving, analytical ability
• Flexibility and adaptability to manage teams through changing business environment
• Proficiency in project management to plan, execute and anticipate projects

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary
• Participation in our Short-Term Incentive plan (annual bonus)
• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon well why not! just make sure you have internet connection!
• A 24/7 Employee Assistance Program for you and your family, because we care ️
• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.
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Location: Paris, FR

Posted Date: 11/23/2024