French speaking Customer Service & Onboarding Administrator

Job Title: French speaking Customer Service & Onboarding Administrator

Location: Lichfield, Office-Based

Type: Permanent

Salary: Up to £29,000 per annum

Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield.

Key Responsibilities:

• Customer Service:
• Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
• Offer detailed information about our products and services.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Onboarding:
• Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.
• Support potential franchisees from their initial inquiry through the entire onboarding process.
• Conduct welcome calls and provide necessary training and information to new franchisees.
• Administration:
• Maintain accurate and up-to-date records in our client's CRM system.
• Prepare and manage onboarding documentation and materials.
• Collaborate with various departments to address and resolve any onboarding or customer service issues.

What we're looking for:

• Native level fluency in French essential
• Previous experience in customer service essential
• Additional experience within administration, Recruitment, or onboarding advantageous
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Office
• Ability to work independently and as part of a team.

Benefits:

• Company-wide training programme to develop key skills.
• A supportive and friendly team environment.
• 25 days holiday, plus bank holidays.
• Staff purchase scheme – take home products for FREE.
• Non-contributory private health care and critical illness cover.
• Generous contributory pension scheme.
• Life insurance at three times salary.
• Employee assistance programme.
• A varied and autonomous role within a financially stable business.

If you are a proactive individual with a passion for customer service and fluent in French, we would love to hear from you. Please apply or send your CV direct to t.chau@eurolondon.com