Aftercare Sales Consultant

Job Title: Aftercare Sales Consultant

Location: Leeds, LS12

Salary: £30,000 basic, with OTE up to £60,000 through commission

Schedule: Full-time, Monday to Friday

Experience Required: Minimum of 2 years in sales, with a focus on aftercare or customer success preferred

Start Date: ASAP!

Our client is one of the fastest-growing healthcare brands in the U.K. They are dedicated to delivering high-quality cosmetic dental solutions with a focus on exceptional customer service and positive client experiences.

Job Overview:

As an Aftercare Sales Consultant, you will focus on ensuring a positive post-purchase experience for our clients, minimizing refunds, and maximising client retention and satisfaction. Using your background in sales, you will build lasting relationships with clients, help them see the long-term value in their purchase, and support their journey with companies products.

Key Responsibilities:

1. Client Aftercare and Relationship Management

• Proactively connect with clients post-purchase to provide support, answer questions, and address any concerns.
• Conduct follow-up calls to ensure client satisfaction and guide clients through product usage and care for optimal results.
• Act as a trusted advisor, recommending best practices and solutions to maintain product satisfaction and usage.

1. Refund Reduction and Retention

• Strategically address and resolve potential refund requests, understanding client issues and offering alternative solutions.
• Identify opportunities for cross-selling and upselling based on client needs, increasing value while reducing refund risk.
• Provide a consultative approach to ensure clients fully benefit from their company experience and maximise satisfaction.

1. Customer Experience Enhancement

• Collaborate with the customer service and product teams to enhance the client experience and reduce pain points.
• Use client feedback to suggest improvements to processes, product information, or support materials, aiming for higher client retention.
• Serve as the client’s main point of contact for ongoing support, establishing loyalty and long-term client satisfaction.

1. Documentation and CRM Management

• Maintain accurate records of all aftercare interactions, logging each client touchpoint in the CRM for clear reporting and follow-up.
• Track client satisfaction metrics and report on refund reduction initiatives, identifying trends and areas for improvement.

1. Collaborative Team Engagement

• Attend team meetings and aftercare training sessions, contributing insights on refund reduction and client success.
• Participate in ongoing sales training to remain updated on the clients offerings, using knowledge to benefit client interactions.

Benefits:

• Competitive commission with uncapped earning potential
• Weekly and monthly performance incentives
• Company events (e.g., all-expenses-paid trip to Ibiza)
• Employee discounts on cosmetic dental products
• Pension and free, on-site parking