Competitive Connections Manager​

Connections Input Services Lead​

Location: North East or Castleford​

Directorate: Energy Systems ​

Job Ref No: R6846​

Do you want to help power your career and be part of an evolving energy industry?​​

​

An exciting opportunity has arisen for an enthusiastic Competitive Connections Manager to join our team. ​

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering the homes of 8 million customers across 3.9 million and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future. ​

We are a diverse team, creating a smarter, more flexible electricity distribution network that will enable our region to decarbonise and meet the needs of our customers now, and in the future.​

This is an exciting opportunity to work at the leading edge of thinking in the electricity industry, at a time when it is on the path to net zero. The Competitive Connections Manager is responsible for overseeing the end-to-end processes that Independent Connection Providers and Independent Distributors need to deliver connections within the Northern Powergrid area. This role focuses on building key stakeholder relationships and creating a streamlined, efficient environment that supports safe and regulatory compliant environment in competition in connections.​

Along with a competitive salary of between £70,784 - £82,512 we also offer great benefits such as; ​

• Enrolment into our pension scheme ​
• 25 days holiday increasing to 28 with 5 years' service​
• Personal transport provision ​
• Technical incentive scheme​
• Agile working ​

We are excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities ​

The successful candidate will be accountable for:​

• Manage, develop and improve the end-to-end processes required to provide a first-class service for Independent Connections Providers and Independent Distributors.​
• Streamlining the Competition in Connections process, minimising the input services we provide wherever possible.​
• Ensuring the effective delivery of commercially and regulatory compliant quotations on time.​
• Establish, build and maintain exceptional customer relationships with the key stakeholders.​
• Act as Northern Powergrid go to person on all matters relating to Competition in Connections and Distribution.​
• Ensuring that Northern Powergrid delivers against its Competition in Connections obligations (SLC52)​
• Maintain oversight of the industry accreditation schemes such as National Electricity Registration Scheme (NERS)

Key Competencies

• First class communication.​
• Improve processes leading to improved customer service.​
• Establish, build and maintain exceptional customer relationships.​
• Identify and escalate material risk and bring forward solutions​
• Provide oversight and ensure timely resolution of issues and escalated complaints. ​
• Able to deliver high quality documentation​

Qualifications and Attributes

Essential Qualifications and Experience​

• Degree or Higher National qualified in Electrical Engineering or equivalent​
• Full UK driving license​
• First class communication skills​
• Excellent customer management skills​
• Experience of relationship building at senior level​
• Experience of the UK power network including connections providers and/or contractors​

Desirable Qualifications and Experience​

• Experience of working in a regulated environment​

Click here to apply today​

Visit northernpowergrid.com/careers to find out more about this and other career opportunities.​

Posted: 28 October 2024

Closing date for applications: 25 November 2024

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.