Claims Handler

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Our Gallagher Corporate Claims division are seeking an ambitious and engaging Claims Handler to join our successful team in Llantrisant.

You will be joining a cohesive and collaborative group of professionals who are highly experienced and knowledgeable in their field. Our team has a strong foundation and prides itself on its established reputation. We foster a work environment that balances hard work and camaraderie.

As a Claims Handler, you will play a pivotal role in delivering exceptional service to our clients and contributing to the continued success of our division.

Claims Handling

• Offer appropriate technical advice to clients throughout the claims process. Be supportive, empathetic and effectively manage their expectations regarding the claims process, timescales, policy and / or legal liability and quantum
• Ensure all relevant Line of Business systems are updated regularly and that data held is 100% accurate at all times
• Support the claims team in the administrative cycle of claims handling
• Manage claims from receipt to conclusion under supervision and in accordance with authority level, including, but not limited to:
  • Ensure all necessary documentation is requested from the client (including completed claim forms, where applicable), in accordance with FCA protocols and / or any other regulatory requirements
  • Arrange the appointment of loss adjusters or suppliers as appropriate
  • Forward relevant documents to clients, notify Insurers and document accordingly
  • Liaise with senior claims colleagues regarding any issues, queries or areas of concern which may arise
  • Ensure any payments are chased appropriately, where applicable
  • Ensure all relevant inward / outward correspondence is added to each file in the correct order, including contemporaneous notes of any telephone conversations / meetings
  • Process all claims notifications and further advice in accordance with retail claims SOPs
• Review Insurer decisions and challenge repudiations under guidance if required and provide technical advice accordingly
• Proactively assess the status of claims with clients and / or Insurers (as applicable) and ensure that all parties are informed of progress / chased for updates as necessary
• Monitor progress of payments from Insurers and ensure collections / payments are received and made in accordance to agreed SLA’s, through liaison with finance

Customer Service

• Actively support the client service team, including attending PRISMs
• Attend and actively contribute at client meetings
• Update and advise clients and Insurers of all events and discussions during the claims process ensuring complete client satisfaction
• Develop working relationships with clients, Insurers and internal stakeholders to promote customer satisfaction
• Communicate and / or present information in a clear manner
• Actively seek out customer feedback to continuously improve the business and claims function

Leadership

• Manage own workload in order to service the client promptly and efficiently and in accordance with group SLAs
• Demonstrate an active approach to continuous improvement for themselves and the business

Data Management

• Ensure that claims statistics, when required by the client, placing department or Insurers, are accurate and produced in accordance with SLA’s

Risk and Governance

• Identify and inform your Line Manager of any complaints and / or claims which may generate a complaint and handle in accordance with the retail claims complaints procedure
• Ensure market / insurance / legislation and other technical knowledge is developed and maintained to enable efficient claims handling
• Comply with Gallagher Professional Standards Manual in accordance with statutory requirements for role with specific attention to Treating Customers Fairly and Consumer Duty
• Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business.

• Previous experience handling claims
• Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent
• Previous experience within the insurance industry and expert claims handling focus within commercial claims
• Strong client service drive along with forward planning and analytical skills
• Exceptional communications skills, task focused, and keen to develop your career
• Strong capability to handle highly confidential information with utmost discretion and maintain confidentiality
• Proactive approach to work, taking initiative and demonstrating a solution-oriented mindset.
• Effective problem-solving skills, with the ability to analyse situations and find practical solutions
• Eligible to work in the UK

#LI-JJG

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.