Reservations Coordinator

Join our team to unlock your potential in hospitality excellence as a Reservations Coordinator. This is an exciting time to join a growing group of high quality hotels in the stunning Scottish Highlands on a one-year, fixed-term contract.

The Place

Highland Coast Hotels is a growing collection of stunning hotels located across the North Highlands of Scotland. Our portfolio includes seven distinct properties, each offering a unique experience to guests, from the rugged beauty of Kylesku to the charm of Brora. At Highland Coast Hotels, were dedicated to creating unforgettable experiences for our guests and an excellent work environment for our team. With the scenic Highlands as your backdrop, join a company that combines hospitality excellence with a commitment to sustainability and local culture.

The Position

As Reservations Coordinator, you will be an integral part of our team contributing to the seamless operation of our group reservations department by managing reservations for rooms, golf packages and apartments, ensuring a delightful experience for our guests. Reporting to the Reservations Manager your role will involve coordinating bookings, handling enquiries, and providing excellent customer service to enhance the overall guest journey.

Your responsibilities include managing incoming reservation requests through various channels such as phone, email and online platforms in a friendly and efficient manner, collaborate with hotel teams to ensure efficient communication and coordination and maximising revenue through upselling.

The hours of work are on a rotational shift pattern working 5 days over 7 between the hours of 8am and 8pm.

This is a hybrid role which involves home based work as well as requirement to work in the reservations office based at our Royal Marine Hotel in Brora a minimum of one day per week therefore, you must be located in a commutable distance from Brora.

The contract is a fixed-term, maternity cover contract for one year.The contract will start in January however, an earlier start date may be considered for the right candidate.

The Person

?Beyond the first-class physical modelling of our hotels, were also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests. This can only happen with a strong team that shares our Vision.

The ideal candidate will bring experience in an administrative or customer service role, with previous experience in hotel reservations advantageous. Key skills we are looking for include:

Strong communication skills

Excellent organisational and multitasking abilities

Familiarity with reservation systems and hotel software packages desirable

Customer-focused mindset with a passion for delivering outstanding service

Ability to work in a fast-paced environment and adapt to changing priorities

High level of accuracy in data entry, with a detail-oriented approach

Team player with a positive and proactive attitude

The Package

Salary is £25,000 per annum + service charge + company benefits inc:

Flexible hybrid working arrangement

Discount for you and your family and friends on accommodation, food and beverages

Opportunities for professional development and growth within the company

EyeMed

Cycle Scheme

Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants

Employee Assistance Programme

Refer a Friend incentive scheme

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, thats what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. Its important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more athighlandcoasthotels.com.

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