Sales Consultant

La Mer, the luxury skincare brand, formerly known as Creme de la Mer are seeking skincare experts for their team based within Gatwick Airport. The roles are based within the World Duty Free stores on the La Mer counters.
If you have experience of selling or working with luxury skincare products, then this may be a role for you. La Mer have a number of iconic products, including the world renowned Rich Cream, as well as an amazing new Night cream just launching! This is the height of luxury selling and you would be expected to have passion and knowledge of skincare brands.
The role is centred around excellence in service, you must be committed to delivering expert standards of customer service, this would be assessed at interview stage. You should be able to demonstrate your knowledge and create advanced levels of service for passengers.
What you get in the role?

• Competitive salary and benefits
• Expert standards of Product training and investment in your personal development and skills
• Career progression and opportunities
• Uniform
• Product allocation

What is involved?

• Deliver exceptional, high-touch client services with personalized product recommendations.

• Meet individual sales goals and KPIs target through the use of La Mer brand knowledge and performance of La Mer Service Ritual with every client, being able to make personalised recommendations.

• Promote and maintain the La Mer brand image and personify the La Mer Service Mission and Values.

• Participate in La Mer education seminars and coaching to gain knowledge of the unique brand history and storyof La Mer products.

• Assist in maintaining the Counter/store environment and daily counter operations

Ideal candidates will have:

• Proven track record of excellent client service within a luxury brand

• Strong interpersonal skills and ability to work in a team environment

• Experience in a cosmetics/luxury environment and skin care preferred

• 2 years of retail experience

• Superb communication skills in person and on the phone

• Impeccable service standards and a luxury shopping experience for each client according to the La Mer Luxury

All roles are based Airside, within Gatwick airport - all successful candidates will require airside clearance before starting work, this includes criminal reference check and 5 years of employment referencing. You will be guided through this process.
Shifts - we have full time and part time shifts available - all roles are expected to work a fair share of early shifts, starting at 4am. You must be able to commit to a 4am start across any day of the week. Please consider your journey to the airport as you need to be on the shop floor for 4am.
La Mer is solely owned by Estee Lauder Companies, an equal opportunities employer.

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Location: Gatwick Airport, GB

Posted Date: 11/23/2024