Call Centre Agent

Job Title: Call Centre Agent

Location: Exeter Head Office

Hours: 40 hours Monday-Friday + Saturday shift rota

Salary: £23,872.92 per annum

Benefits:

• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

The Role:

You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

No prior experience is necessary, full training will be given.

This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.

Responsibilities:

• To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
• Regularly monitor personal and team inboxes and respond to emails
• Ensure all customer complaints are resolved to the customers satisfaction
• To process data accurately using a variety of inhouse systems
• Answer calls and promptly resolve any requests or queries

The Candidate:

• Happy to work independently, as well as in a part of the team
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to multitask
• IT literate

• About Us:Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
• As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.
• Shape the future with usAPPLY NOWand join our team!

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