Service Advisor

Service Advisor | Banbury | Full Time | Basic £30,000 + Profit related bonus

Are you a customer-focused professional with a passion for delivering exceptional service?

Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities?

If so, we have the perfect role for you, due to the expansion of our manufacturer models we are looking to recruit another Service Adviser to add to our family.

Established for over 40 years, our client is a proud family business known for providing a personal and friendly service. As main dealers in the industry, their reputation for excellence has been built on years of dedication and commitment to their customers and one of the consistently highest performing dealerships for Renault/Dacia/Alpine Manufactures.

They treat all their staff members like family, and this sense of belonging extends to their customers. This is evident in their high retention rates, as generations of customers return to them for servicing needs and new vehicles.

Are you the right person for the job?

• Experience in a similar role within an automotive environment
• Experience of working within a customer service environment
• Strong administration skills
• Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
• Excellent communication skills
• Ability to work to deadlines and timeframes
• Flexible and adaptable approach
• Full UK Driving Licence
• Eligible to work in the UK

What will your role look like?

• Dealing face to face with customers
• Ensuring that customers are given exceptional levels of service
• Using specialised software be required to price jobs and upsell
• Dealing with phone calls quickly and efficiently
• Plan the workshop day
• Ensuring that you maximise workshop efficiencies and profit
• Invoicing and taking payment from customers
• Keeping the reception area tidy

What can you expect in return?

• Pension
• 30 days annual leave, including bank holidays
• Uniform provided
• Employee discount

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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