Reception Supervisor

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Reception Supervisor you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

Reporting into the General Manager, Audley's Reception Supervisors are responsible for managing the reception area and are the first line of support for all our owners and guests.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You'll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate:

• Experience in dealing with customers on a regular basis with the ability to influence and liaise with people at all levels.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Have strong attention to detail and ability to work under pressure.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual, warm and courteous and promote team spirit.
• Be self-motivated and driven by standards.
• Have excellent organisation skills with the ability to prioritise and produce creative solutions.
• Excellent cash handling skills.

In Return You Will Receive:

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement'

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