Aviva
Customer Service Expert
Job Location
Norwich, United Kingdom
Job Description
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £24,200 - £27,300 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £31,200.
Allocated shift pattern between 08:00 - 18:00 Monday - Friday
We are looking for Pension's Administrators to join our rapidly expanding Bulk Purchase Annuity administration team. We want you to help us deliver the very best service to our customers and pension scheme trustees.
A bit about the job:
This role will involve dealing with admin tasks and telephone calls to support our customers at every step of their retirement journey; from deciding when to retire, setting up their pension, questions about tax and the policy benefits, and finally stopping the payments on death. Our fantastic team of pension administrators are transforming our customer's experiences, through their dedication and passion to improve every interaction we have with them. Our product can be technical - there is a lot to learn but don't worry, you'll receive a healthy mixture of classroom based and on the job training and support to help our customers. You'll be joining a team of highly engaged and passionate people, supported by amazing leaders and a vibrant culture.
Skills and experience we're looking for:
Please note this job role is not sponsorable under the Home Office points based system.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please call Angelika Gulyas on 02045714754 or send an email to angelika.gulyas@aviva.com .
Location: Norwich, GB
Posted Date: 11/23/2024
Customer Service Expert - Starting salary between £24,200 - £27,300 (depending on hours, location, skills and experience)
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £31,200.
Allocated shift pattern between 08:00 - 18:00 Monday - Friday
We are looking for Pension's Administrators to join our rapidly expanding Bulk Purchase Annuity administration team. We want you to help us deliver the very best service to our customers and pension scheme trustees.
A bit about the job:
This role will involve dealing with admin tasks and telephone calls to support our customers at every step of their retirement journey; from deciding when to retire, setting up their pension, questions about tax and the policy benefits, and finally stopping the payments on death. Our fantastic team of pension administrators are transforming our customer's experiences, through their dedication and passion to improve every interaction we have with them. Our product can be technical - there is a lot to learn but don't worry, you'll receive a healthy mixture of classroom based and on the job training and support to help our customers. You'll be joining a team of highly engaged and passionate people, supported by amazing leaders and a vibrant culture.
Skills and experience we're looking for:
- A passion for delivering excellent customer service, identifying opportunities for improvement and taking action to resolve them
- Ability to follow processes and procedures accurately, to manage your own workload effectively to ensure we meet the standards our customers expect
- Great teamwork and communication skills
- Experience in pensions administration or the financial services environment would be advantageous, however what's essential is the mental agility and desire to learn our processes.
Please note this job role is not sponsorable under the Home Office points based system.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer's leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. If you require an alternative method of applying, please call Angelika Gulyas on 02045714754 or send an email to angelika.gulyas@aviva.com .
Location: Norwich, GB
Posted Date: 11/23/2024
Contact Information
| Contact | Human Resources Aviva |
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