Account Executive

You might not know it, but every time you go grocery shopping, chances are you are using at least one of HL’s products.

HL is a global leader in in-store merchandising and communication, helping customers to create a better shopping experience around the world. Founded in 1954, HL today is present in more than 70 countries and solutions can be found in 330,000 stores, supporting customers to grow sales, inspire shoppers, drive automation, and reduce waste.

We have a passion and a strong track record of developing our people within their roles, and through exposure to the different markets and functions across our business.

We are seeking a proactive and detail-oriented Account Executive to join our dynamic team in the retail POS industry. In this role, you will be responsible for managing and nurturing relationships with e-commerce and small to medium-sized business (SMB) accounts, supporting their retail POS needs. As a key point of contact for these clients, you will assist with onboarding, provide guidance on our solutions, and ensure high levels of customer satisfaction and account growth.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong, positive relationships with e-commerce and SMB clients.

• Serve as the main point of contact, responding promptly to client inquiries and concerns.

• Conduct regular check-ins and reviews with accounts to ensure ongoing satisfaction and identify growth opportunities.

Account Growth & Retention:

• Identify and pursue opportunities to upsell or cross-sell additional products and services tailored to client needs.

• Collaborate with sales and support teams to maximize account retention and growth.

• Meet or exceed quarterly account growth and retention targets.

Project Coordination & Implementation Support:

• Support clients through the onboarding and implementation processes, ensuring a seamless integration of POS solutions.

• Coordinate with internal teams, including technical support, training, and customer service, to ensure smooth delivery of services.

• Assist clients with product setups, updates, and troubleshooting, maintaining a high level of client satisfaction.

Reporting & Analysis:

• Monitor account performance and usage metrics, providing clients with insights and recommendations for optimising their POS solutions.

• Prepare and present quarterly account review reports, showcasing successes, areas for improvement, and growth opportunities.

Market & Product Knowledge:

• Maintain an up-to-date understanding of the retail POS industry, e-commerce trends, and SMB market needs.

• Act as a product expert, educating clients on the features, benefits, and value of our POS solutions.

• Gather client feedback on product performance and relay insights to product and development teams to inform future improvements.

Skills & Experience:

• Bachelor’s degree or equivalent qualification in Business, Marketing, or a related field is desirable.
• 1+ years of experience in account management, customer service, or a related field, ideally within the retail POS or e-commerce sectors.
• Strong interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented, with strong organizational skills and the ability to multitask and prioritize.
• Self-motivated with a proactive approach to problem-solving and client support.
• Familiarity with retail POS systems and e-commerce platforms.
• Experience working with SMB accounts and understanding of their unique challenges.
• Basic understanding of technical support principles for software and hardware products.

What We Offer:

• A supportive, collaborative team environment and opportunities for career growth within a leading retail POS company.
• Comprehensive training on our products and services.
• Competitive salary and benefits package, including car allowance.
• The chance to work with a market leader in the retail display and merchandising inductry.

Want to know a little more about us?

HL Display has its headquarters in Stockholm, Sweden.

We have sales offices in 23 countries, covering 39 markets, and distribution partners covering the remaining markets globally.

Our production facilities are located in Sweden, Poland, UK, Germany and China and handle a variety of industrial processes, including plastics and metal fabrication, printing and assembly.

Our three key customer segments are retail food, branded goods suppliers and non-food retail.

We are deeply committed to our behaviors:

• taking ownership;
• acting with speed; and
• working as one team

With these values, and our great people, we are proud to be on track to delivering on our ambitious growth plans.

The company has 1,300 employees and net sales of 2,300 MSEK. HL is a wholly owned subsidiary of the listed Swedish Business Group Ratos.