Highgrove Recruitment Group Limited
Service Manager
Job Location
Stockingford, United Kingdom
Job Description
Role & responsibilities
The role of service manager will be a dynamic role and constantly evolving in line with the needs of the business. The role will be hybrid and a combination of working from the office, from home and out in the field. Main duties to include:
• Day-to-Day Management of Laundry Engineers
• Responsible for the timely completion of all Laundry service calls and planned maintenance visits
• Constantly evaluate service coverage and liaise with management on recruitment of necessary engineers
• Responsible for the Laundry Engineers van stock management and constant review of top moving parts
• Responsible for engineers training programs and identify area of improvements
• Support Business Development Manager with any service related enquires and requirements
• Work with our Chemical Dosing Service Manager to ensure efficient usage of engineers across both divisions
• Monitor Laundry Engineers KPI’s and address any issues arising from these
Develop and implement service strategies to enhance customer experience and improve service efficiency
• Work closely with the Customer Service Team to ensure all customer service escalations and queries are dealt with in a timely manner
Required Skills
• Experience of the commercial laundry sector
• Experience as a commercial laundry engineer
• Able to demonstrate leadership
• Able to demonstrate process improvement
• Excellent communication and interpersonal skills with the ability to build relationships with your team, customers and the management team
•Ability to problem solve and make key decisions
Benefits
• Competitive Salary
• Company Vehicle and Fuel
• Hybrid Working
• Opportunity for internal career progression
Location: Stockingford, GB
Posted Date: 11/23/2024
The role of service manager will be a dynamic role and constantly evolving in line with the needs of the business. The role will be hybrid and a combination of working from the office, from home and out in the field. Main duties to include:
• Day-to-Day Management of Laundry Engineers
• Responsible for the timely completion of all Laundry service calls and planned maintenance visits
• Constantly evaluate service coverage and liaise with management on recruitment of necessary engineers
• Responsible for the Laundry Engineers van stock management and constant review of top moving parts
• Responsible for engineers training programs and identify area of improvements
• Support Business Development Manager with any service related enquires and requirements
• Work with our Chemical Dosing Service Manager to ensure efficient usage of engineers across both divisions
• Monitor Laundry Engineers KPI’s and address any issues arising from these
Develop and implement service strategies to enhance customer experience and improve service efficiency
• Work closely with the Customer Service Team to ensure all customer service escalations and queries are dealt with in a timely manner
Required Skills
• Experience of the commercial laundry sector
• Experience as a commercial laundry engineer
• Able to demonstrate leadership
• Able to demonstrate process improvement
• Excellent communication and interpersonal skills with the ability to build relationships with your team, customers and the management team
•Ability to problem solve and make key decisions
Benefits
• Competitive Salary
• Company Vehicle and Fuel
• Hybrid Working
• Opportunity for internal career progression
Location: Stockingford, GB
Posted Date: 11/23/2024
Contact Information
| Contact | Human Resources Highgrove Recruitment Group Limited |
|---|