ECS Resource Group Ltd
Customer Service Team Lead
Job Location
Rusholme, United Kingdom
Job Description
Customer Service Team Leader
On-site in Manchester office
Permanent Position
£25k - £26.5k
We are partnering with an expanding health tech company who a looking for a Customer Service Team Leader who will be responsible for leading the Service Desk team and overseeing customer support activities.
As a Customer Service Team Leader, you will be responsible for:
Manage the customer support advisors and provide daily support.
ensuring that requests and handled efficiently and professionally and are escalated to the right resolver group.
Oversee the logging and management of issues via the Service Management Tool, ensuring they are address in a timely and effective manner.
Act as the first point of contact for customers, managing incoming inquiries, resolving complex issues as and when required.
Oversee team performance in handling initial contacts and inquiries.
Provide prompt and effective responses to customer queries and issues.
Collaborate with team members and departments to resolve customer issues efficiently.
Additional Requirements:
Minimum of 1-2 years in a customer support leadership role, ideally, in a Service Desk or IT helpdesk environment.
Familiarity with ticketing systems such as Zendesk or Freshdesk, and IT troubleshooting experience is desirable.
Understanding of GDPR and data protection regulations (desirable)
Strong analytical and problem-solving skills with a customer-focused mindset.
Further Information Available upon Application.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
Location: Rusholme, GB
Posted Date: 11/23/2024
On-site in Manchester office
Permanent Position
£25k - £26.5k
We are partnering with an expanding health tech company who a looking for a Customer Service Team Leader who will be responsible for leading the Service Desk team and overseeing customer support activities.
As a Customer Service Team Leader, you will be responsible for:
Manage the customer support advisors and provide daily support.
ensuring that requests and handled efficiently and professionally and are escalated to the right resolver group.
Oversee the logging and management of issues via the Service Management Tool, ensuring they are address in a timely and effective manner.
Act as the first point of contact for customers, managing incoming inquiries, resolving complex issues as and when required.
Oversee team performance in handling initial contacts and inquiries.
Provide prompt and effective responses to customer queries and issues.
Collaborate with team members and departments to resolve customer issues efficiently.
Additional Requirements:
Minimum of 1-2 years in a customer support leadership role, ideally, in a Service Desk or IT helpdesk environment.
Familiarity with ticketing systems such as Zendesk or Freshdesk, and IT troubleshooting experience is desirable.
Understanding of GDPR and data protection regulations (desirable)
Strong analytical and problem-solving skills with a customer-focused mindset.
Further Information Available upon Application.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
Location: Rusholme, GB
Posted Date: 11/23/2024
Contact Information
| Contact | Human Resources ECS Resource Group Ltd |
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