Account Manager - Aftermarket Sales (Remote)

Job Description The Account Manager Aftersales Market is responsible for driving revenue growth through the sale of spare parts and service contracts to existing and new Smiths Detection customers. This role involves building and maintaining customer relationships, understanding customer needs, and providing tailored after-sales solutions to support product lifecycle and customer satisfaction. The ideal candidate will be proactive, customer-focused, and have a strong understanding of spare parts and service contract sales. Duties & Responsibilities Sales of Spare Parts & Service Contracts - Actively sell spare parts and service contracts and other Aftersales Market solutions to existing and new Smiths Detection customers, meeting and exceeding sales targets. Develop leads into opportunities and sales orders by pro-actively communicating with lead/opportunity lists provided by Key Account Management director. Identify customer needs for replacement parts, upgrades, and extended service options, and provide solutions that enhance their operations. Prepare and deliver quotes, negotiate terms, and close sales for both spare parts and service contracts. Customer Relationship Management - Build and maintain strong relationships with customers, acting as a trusted advisor for their after-sales needs. Conduct regular follow-ups with customers to ensure satisfaction and identify new sales opportunities. Educate customers on the benefits of regular maintenance and the value of service contracts in maximizing their equipment's lifespan. Market & Product Knowledge - Maintain a deep understanding of the company's spare parts and service offerings, as well as industry trends and competitor products. Stay updated on product changes, service options, and new offerings to provide customers with the most relevant and current solutions. Analyze customer and market data to identify areas for growth in spare parts and service contract sales. Order Management & Fulfillment - Coordinate with internal teams to ensure timely delivery and fulfillment of spare parts orders and service contracts. Monitor order status and proactively communicate with customers about any delays or changes. Handle any issues related to parts orders, returns, or service contract adjustments to ensure customer satisfaction. Sales Reporting & Forecasting - Track and report on sales activities, customer interactions, and pipeline status in the company's sales tool and SAP. Provide regular sales forecasts and performance reports to management, identifying potential areas for improvement. Contribute to strategic planning by providing insights on customer needs and after-sales trends. Other duties as assigned. Must travel as needed 10-15% of time Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. The Individual Education: An Associate's or Bachelor's degree in business, sales, or a related field Significant experience in lieu of degree considered Experience: Minimum of 3 years experience in a sales function Knowledge/skills: Proven experience in sales, customer service, or after-sales roles, ideally within the industrial, manufacturing, or technical service sectors. Knowledge of spare parts and service contracts, with the ability to understand technical product specifications. Strong communication, negotiation, and interpersonal skills. Proficiency in CRM software and MS Office Suite. Ability to work independently and manage time effectively. Customer-focused with a passion for delivering high-quality service. Results-driven and intrinsically motivated by meeting and exceeding sales targets. Strong problem-solving skills and attention to detail. Excellent organizational skills with the ability to handle multiple priorities. Salary & Benefits The compensation for this position ranges from $37,505.00 - $112,515.00/yr and will vary depending on factors such as your location, skills, job-related knowledge, and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Smiths Detection provides comprehensive benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply. About Smiths At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field. About Smiths Detection Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today's world. Additional Information Smiths Detection is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Equal Employment Opportunity PostersIf you'd like to view a copy of the company's affirmative action plan or policy statement, please email US HR Teamhr-1smiths-detection.com . If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mailstatsmiths.comor call toll-free 877-703-1029 . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Smiths Detection, Inc. participates in the Electronic Employment Verification Program.