Jr IT Help Desk Analyst

Job Summary Reporting to the Corporate Director of Information Technology, the IT Helpdesk Analyst is responsible for providing technical assistance to computer system users and performing problem determination and resolution for all end-user support. The IT Helpdesk Analyst assists in the design, installation, maintenance, and general support of the user environment. Will also aid in installation, maintenance, and support of systems. Provides technical support to users via e-mail, phone, the support ticketing system, or via other methods. The technology used within the organization; will be expected to elevate complex inquiries to the appropriate parties. *Duties and Responsibilities *

The Junior - IT Helpdesk Analyst will be expected to accept trouble reports and resolve them utilizing proper helpdesk processes, procedures, and documentation. Will be required to work directly with users to resolve reported issues
Troubleshoot networking and end user problems
Maintenance and monitoring of the network connectivity among users
Reporting and escalating request to enforce policies
Performs routine tasks using experience and judgment under the supervision of a more experienced team member
Performs documentation creation and updates
Perform and maintain procedures for preparation and deployment of user equipment as well as decommissioning of equipment
Maintain accurate inventory of supplies and equipment such as laptops, desktops, monitors, printer consumables, etc.
Assist with installation and maintenance of the companys systems under supervision of a more experienced team member
Installation, Configuration, and Support for LAN, WAN, WIFI and Internet
Tracking IT Support Tickets and providing solution as per ITIL methodology
Provides 1st-level support with Wireless systems, Cell phones and IOS based mobile devices
Assists in training users in the proper procedures in data systems usage with security awareness in mind
Responsible for Installing only Licensed Software/Tools on End User Systems and Compliance Management
Assist with tasks and projects as requested by IT Leadership
Provides support, answers user inquiries regarding computer software or hardware operation, and works with users to resolve problems. Diagnoses computer problems, installs hardware and software upgrades Installs and performs minor repairs to hardware, software, or peripheral equipment, following installation specifications
Replaces toners on printers and copiers
Sets up cell phones, configures email, and assists and troubleshoots a variety of IT systems
Maintains records of repairs and technical assistance rendered and conducts follow-up to ensure satisfaction with service
Advises IT Director of any potential problems in order for immediate team resolution
Ensures the physical condition of the premises is maintained in a safe, healthy, and clean manner
Performs other duties as may be needed

Qualifications

Associate degree in Computer Technology, Network Administration, Network Communications, or related field or four (4) years verifiable qualifiable employment experience or a combination of education and verifiable qualifiable employment experience in the Computer Science field

Must have 1-5 years of experience in networking or computer system administration

Must have a valid drivers license

Networking and CompTIA related certification required within one year (includes but not limited to A+, Network +, Cisco, and other related ce