Tier 1 Technical Service Desk Analyst

The Tier 1 Technical Service Technician will assist with the day to day operations of the Technical Service Desk at SII's corporate headquarters supporting multiple government and commercial accounts including installations and ongoing support. Administration of VoIP systems, User Administration, and conducting the research necessary to drive an IT issue to resolution are all skills that will be called upon. Occasional travel could be required.

Job Requirements:

Strong Customer Service skills
Strong Troubleshooting Capabilities
Proven Computer Netorking experience and expertise
Previous experience with Remedy, OTRS or similar ticketing system is helpful
Ticket tracking
DoD Secret Clearance or Top Secret Clearance (current or able to obtain)
Installing and administrating Interactive Intelligence, Avaya, or Genesys products preferred, but not required
Security + ce Certification
Operating Systems: Windows 2008, 2012, XP, Windows 7, Windows 8, Linux
Microsoft Server 2003/2008/2012
VoIP or Telecom experience a plus
Microsoft Exchange
Active Directory
Hardware and software installation
VMware
Technical help desk support
SQL Database experience a plus

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1186588-50197