CapB InfoteK
Help Desk - 2.5 Madison, WI
Job Location
Fitchburg, WI, United States
Job Description
For one of our projects, we need a Help Desk with 3-5 years of experience.
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Help Desk capabilities with 3-5 years of experience in the field or in a related area.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
A wide degree of creativity and latitude is expected.
Skills:
Call Tracking Software
Phone based technical support
Respond to customer requests (verbally and in writing)
General Competencies
Ability to perform Help Desk services through good communication (written and oral) skills, with the ability to understand applications, and with the ability to document and report on contacts and results of services.
Able to work independently
Analytical/problem solving skills
Background Check Required
Customer Service
Excellent communication skills require the ability to work with users to understand and interpret their needs.
Excellent customer service skills and orientation.
Excellent oral and written communication skills and advanced customer support skills
Experience providing direct customer service
Good interpersonal skills
Good organizational skills and attention to detail
Interpersonal skills
Problem solving
MS Office Products
Outlook (MS)
Active Directory
iOS Smartphones and Tablets, iPhone, and iPad
ACD
MS Windows 10
MS Windows 7
2nd Factor Authentication
MS Windows XP
Work with customers to solve problems and support their needs
MS Office 2010/O365
Nice to Have:
General understanding of LANDesk (for patch management, software deployment, inventory management and remote control)
Location: Fitchburg, WI, US
Posted Date: 11/23/2024
Responsibilities:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email, and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Has knowledge of commonly used concepts, practices, and procedures within a particular field.
Help Desk capabilities with 3-5 years of experience in the field or in a related area.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
A wide degree of creativity and latitude is expected.
Skills:
Call Tracking Software
Phone based technical support
Respond to customer requests (verbally and in writing)
General Competencies
Ability to perform Help Desk services through good communication (written and oral) skills, with the ability to understand applications, and with the ability to document and report on contacts and results of services.
Able to work independently
Analytical/problem solving skills
Background Check Required
Customer Service
Excellent communication skills require the ability to work with users to understand and interpret their needs.
Excellent customer service skills and orientation.
Excellent oral and written communication skills and advanced customer support skills
Experience providing direct customer service
Good interpersonal skills
Good organizational skills and attention to detail
Interpersonal skills
Problem solving
MS Office Products
Outlook (MS)
Active Directory
iOS Smartphones and Tablets, iPhone, and iPad
ACD
MS Windows 10
MS Windows 7
2nd Factor Authentication
MS Windows XP
Work with customers to solve problems and support their needs
MS Office 2010/O365
Nice to Have:
General understanding of LANDesk (for patch management, software deployment, inventory management and remote control)
Location: Fitchburg, WI, US
Posted Date: 11/23/2024
Contact Information
| Contact | Human Resources CapB InfoteK |
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