Capability Analyst, Independent Network Support - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This is an exciting opportunity to join the Network Support Team. We are the fastest growing directed spend network. We continue to expand our partnership with retailers and see tremendous growth. This position will support our independent retailers. These small businesses are a staple in neighborhoods in big cities like New York. These neighborhood retailers are important to ensure that our customers have locations to shop that are easily accessible to them.

Optum Business Analysts understand business problems and recommend solutions which align with organizational goals. They will play a solid role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Direct and prioritize work based on roadmap initiatives, business need, etc.

Work collaboratively across departments to enhance and document retail operations processes to improve the retailer and member experience

Day-to-day support of our independent retailer network

Manage issues and inquiries through the independent retail support queue

Support on-boarding and training of independent retailers

Lead implementations of new business processes and system features/functionalities

Gather and track data related to day-to-day performance and communicate opportunities for improvement

Investigate issues and monitor process adherence, identifying root cause and tracking short- and long-term countermeasures

Educate team members on system tools and processes

Perform data analysis, identifies trends, performance gaps, and process improvement opportunities

Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

2+ years SQL experience

2+ years of experience in a BA or Operations role

1+ years of experience in Healthcare or Financial Services or Retail Management

1+ years account management or category management

Preferred Qualifications:

Proficient in Excel and Microsoft Suite

Proven solid written communication skills

Proven solid analytical skills

Proven ability to manage multiple tasks/projects and deadlines simultaneously

Proven ability to self-motivate and work collaboratively with a team

Proven ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring cross-functionally

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.