Office Manager

Business Manager Based on our reputation and performance standards, we are experiencing growth in the markets we serve. This growth has led to the creation of several key roles within our company, one being a dynamic and experienced Client Experience Manager. As the Client Experience Manager, you will play a crucial role in ensuring exceptional client satisfaction throughout all phases of the project lifecycle. You will play a pivotal role in delivering a seamless and unparalleled experience, from initial inquiry to project completion. Your expertise in communication, organization and problem-solving will contribute to our reputation for excellence and strengthen our client relationships. The ideal candidate is an organized and efficient leader who loves motivating and encouraging others to do their best work. If this sounds like you, apply today! Responsibilities: Client Relationship Management: • Serve as the primary point of contact for prospective clients from initial inquiry through project completion • Conversation management to include, but not limited to inbound/outbound lead generation, email, social media, text, web inquiries, etc. • Conduct preliminary discovery calls with prospects to understand project scope, needs, goals, timelines, etc. • Schedule initial appointments (i.e. estimates) for Sales Reps • Solicit customer reviews and testimonials • Point of contact for Raving Fans/Customers for Life Programs Project Coordination: • Coordinate with Sales to ensure project file accuracy for Production • Prepare and send accurate invoices to customers to ensure timely payments Lead Nurturing & Follow-Up: • Conduct lead nurturing activities to add value to prospects, helping them make informed decisions to move forward with the project • Assist in developing lead nurturing workflows • Assist sales team in tracking leads, analyzing conversion rates, and optimizing the sales funnel Qualifications: • Displays strong communication, problem-solving, and time management skills • Proven experience in client relationship management, customer service (preferably in the construction or home services industry, but not required) • Excellent communication skills, both written and verbal with the ability to interact with clients, colleagues, vendors, etc. • Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment • Attention to detail and commitment to producing high-quality work • Strong analytical and problem-solving skills • Ability to work collaboratively as part of a team and independently when required Compensation: $65,000

• Client Relationship Management: • Serve as the primary point of contact for prospective clients from initial inquiry through project completion • Conversation management to include, but not limited to inbound/outbound lead generation, email, social media, text, web inquiries, etc. • Conduct preliminary discovery calls with prospects to understand project scope, needs, goals, timelines, etc. • Schedule initial appointments (i.e. estimates) for Sales Reps • Solicit customer reviews and testimonials • Point of contact for Raving Fans/Customers for Life ProgramsProject Coordination: • Coordinate with Sales to ensure project file accuracy for Production • Prepare and send accurate invoices to customers to ensure timely paymentsLead Nurturing & Follow-Up: • Conduct lead nurturing activities to add value to prospects, helping them make informed decisions to move forward with the project • Assist in developing lead nurturing workflows • Assist sales team in tracking leads, analyzing conversion rates, and optimizing the sales funnel