IT TECHNICIAN

Highland Hills Medical Center is looking for an IT Technician. This person will be employed by HHMC and report to the Tate County IT Director under a Memorandum of Understanding (MOU) with Tate County.

Job Responsibiliies:

• Provide comprehensive IT support and maintenance services for both Highland Hills Medical Center and Tate County.
• Ensure that all computer hardware, and related technology are maintained and functional across both entities.
• Possess a strong technical background in computer hardware and software, demonstrate excellent problem-solving skills, and communicate effectively with both technical and non-technical staff in both environments.

Knowledge, Skills, and Abilities:

• Knowledge of operating systems including Microsoft Windows, and specialized medical software.
• Effectively manage time and workflow to meet operational deadlines.
• Troubleshoot and repair devices quickly and efficiently to minimize any negative impact on patient care.
• Possess excellent organizational skills to maintain accurate inventory of devices while under repair and ensure a well-organized pool of components and tools.
• Establish and maintain professional working relationships with staff.
• Exhibit strong communication skills to ensure clear, effective support.
• Adhere to HIPAA and healthcare IT security compliance requirements.

Essential Duties and Responsibilities:
Effective performance of this position includes, but is not limited to:

• Installing, configuring, and maintaining computer hardware, software, including desktops, laptops, printers, monitors, and other peripherals.
• Responding to technical support requests from end users while resolving issues in a timely manner.
• Performing routine technology maintenance tasks, such as cleaning devices and updating software to ensure optimal system performance.
• Managing and maintaining an inventory of computer and network equipment, ensuring proper security and accountability.
• Identifying and documenting technical issues to submit warranty or maintenance requests with contracted vendors.
• Collaborating with other IT staff to identify and address network and security issues that could impact operations.
• Supporting the setup and maintenance of clinical and administrative workstations, including configuring and deploying software and hardware to meet specific departmental needs.

Location: Senatobia, MS, US

Posted Date: 11/23/2024