Help Desk Technician

• Organization prides itself on providing outstanding customer service to their internal employees.
• Every employee goes above and beyond to be helpful and assist the team where needed.

• Excellent leadership team with an open door policy.
• Laid back casual environment.
• Fantastic work space and facility.

• As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.

• In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.
• Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
• Provide exceptional customer service as part of the Client Experience team.

• Minimum 1 year of experience as a desktop support specialist or equivalent.

• Exhibit excellent interpersonal, verbal, and written communication skills.
• Strong knowledge of Windows and/or Mac OS (Windows preferred).
• Excellent problem solving and troubleshooting skills.
  
  

Id: EB-5564828662