Technical Support Infra Design Analyst in Arlington, TX (Fully Onsite)

Hello,

Hope you are fine.

I have multiple opportunities for Technical Support Infra Design Analyst with my client. Please go through the below job description and let me know your interest for the same

Position: Technical Support Infra Design Analyst

Location: Arlington, Texas (5 Days Onsite)

Contract

Job Requirements
POSITION OVERVIEW : Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues

POSITION GENERAL DUTIES AND TASKS :
Technical Support
• Provide advanced technical support to end users for hardware, software, and network issues.
• Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
• Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management
• Manage user accounts and permissions in Azure Active Directory/Entra ID and other relevant systems, including Cloud-based technologies.

Application Deployment and Management
• Deploy, configure, and update software applications and operating systems on end-user devices.
• Ensure compliance with software licensing agreements and organizational policies.

Hardware and Software Maintenance
• Perform routine maintenance and updates on end-user hardware and software.
• Coordinate with vendors for hardware repairs and replacements.

Documentation and Training
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Provide training and guidance to end users on the effective use of technology and software
• Provide exceptional customer service and support to end users.
• Communicate effectively with end users to understand their needs and provide timely solutions.

Qualifications
• Minimum of 3 years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.
• Experience with Active Directory, group policy management, and network troubleshooting.
• Microsoft Intune and AutoPilot.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).
• Excellent documentation skills
• Attention to detail and accuracy.
• Ability to work independently and collaboratively.
• Relevant certifications will added as an advantage.

Regards
Jaya Kushwaha
Associate Manager | Recruitment
Email: jaya.k@usgrpinc.com
Work Phone: 614-495-9222*676
USG Inc.