IT Technician Level III

Summary

Our client is a leading IT Solutions Company located in Tallahassee, FL and they are in need of a Level III Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.

Duties & Responsibilities

• Basic project management skills (customer updates, management updates, remediation plans)
• Server Configuration/Deployment skills (not just being able to add AD accounts, need more polished skillset)
• Network/Security Configuration Deployment skills (again not being able to just reset Wifi passwords. Must be able to build/extend a network without constant supervision).
• Optimizing and maintaining network software and hardware
• MDM Software Configuration/Rollout in companywide setting (50+ endpoints)
• Run mini projects on their own (server builds, network roll outs, MDM implementation, etc.).
• Building and deploying file servers and cloud computing solutions
• Configuring and deploying VOIP solutions
• Manage Microsoft Exchange Server
• New User On-boarding

Qualifications & Requirements

• Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
• Three years of experience in a client-facing environment such as sales engineering
• Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
• Possesses strong organizational and time-management skills
• Experience writing proposals for and implementation of technical solutions to fulfill business needs
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player
• Strong understanding of technology and business productivity systems
• Experience with RMM (remote monitoring and management) tool a plus
• Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
• Sales training experience is a plus
• Having worked in an MSP environment is a major plus.

Ideal Qualifications (not required)

• CompTIA Net+ and/or CompTIA Security+
• MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
• CCNA or CCIE-Cisco certifications a real plus

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Location: Tallahassee, FL, US

Posted Date: 11/23/2024