Service Desk Technician

SERVICE DESK TECHNICIAN HYBRID SPOKANE WASHINGTON Summary: This is an experienced position for providing technical support to employees and customers. Utilizing primarily independent decision making this individual will, research, respond to, and resolve problems, or will occasionally escalate problems to more senior team members. There is a strong focus on customer service, as this position is the front line for all service requests. This individual must have excellent verbal and written communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of difficult tasks. Responsibilities: Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems. Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients. Respond to client requests in a timely fashion. Independently investigate, research, resolve and document end user problems. Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests. Perform lifecycle replacements of various end user equipment. Maintain current expertise in operation and application of standard workstation hardware and software. Assist senior-level team members in various infrastructure projects. Performs other work-related duties as assigned. Ability to lift and carry up to 40lbs of equipment unassisted. At Engie,our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as "protected characteristics") as defined by applicable federal, state or local law in the locations where we operate. The pay range for this role is: $23.73-40.13 hourly The listed salary range represents ENGIE's good faith estimate and is based on a wide range of factors, including candidate's experience, industry knowledge, qualifications, seniority, and location. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws. REPORTING RELATIONSHIPS: Position Reports to: Manager, US Service Desk Direct Reports: none, individual contributor Career Track: LOCATION: Spokane, WA JOB FAMILY: Digital FLSA CLASS JOB CODE: ECO985 Qualifications: Net+ Certification or equivalent experience Education: Bachelor degre