Office Manager

VCA Arboretum View Animal Hospital is seeking a dedicated Office Manager to lead our Client Service team in providing outstanding client service and supporting our team’s professional growth.

Schedule: Full-time opportunity.

Job Overview: This role requires a compassionate leader with a strong focus on client experience and effective team management.

The Office Manager will oversee all aspects of the Client Service Representative (CSR) team and will be under direct supervision of the Hospital Manager and Medical Director.

The Office Manager performs a wide range of complex administrative activities to ensure the delivery of quality patient care and excellent client service. This role encompasses the management of finances and accounting, marketing and promotion of services, staffing and human resources, and other discretionary activities that support effective business operations.

Key Responsibilities:

Oversee daily administrative operations, ensuring high standards of client service and patient care.

Manage financial activities, including budget preparation, financial reporting, and monitoring of profit and loss statements.

Assist with marketing strategies to promote hospital services and enhance client engagement.

Manage staffing, including recruitment, onboarding, training, and performance evaluations.

Foster a positive workplace culture that encourages professional growth and teamwork.

Handle client relations, addressing inquiries and concerns to maintain high levels of satisfaction.

Plus more.

Education and Experience:

Proven budget management experience, with a track record of financial oversight.

Solid understanding of human resource management principles.

Experience in training and client relations, emphasizing excellent communication skills.

Thorough knowledge of veterinary practices and operations is preferred.

Must have a minimum of 2 years experience in medical care facility operations management with profit and loss responsibility.

About Us:

VCA Arboretum View Animal Hospital is a well-established, state-of-the-art facility, providing comprehensive medical care to our beloved pets. We are proud to be an AAHA-accredited, multi-specialty hospital, with a strong focus on delivering the highest quality of care to our patients and outstanding customer service to our clients.

Benefits of joining the VCA Arboretum View Animal Hospital Team!

Access to the people and financial resources of a large veterinary community

Leadership opportunities and Career Development Programs

Opportunities to give back through strong Shelter partnerships and VCA Charities

Free mental wellness subscriptions (Head Space and 12 Lyra Health Sessions)

Referral bonuses

Medical, dental & vision insurance for you and your family

Life, long and short-term disability insurance included

Paid parental leave

Paid vacation, sick time, and holiday pay

401(k) with corporate match

Pet care discounts (40-100%)

Associate-led equity, inclusion, and diversity groups

Free Continuing Education through our online WoofU

Associate discounts on major cell phone carriers, car rentals, entertainment, and more!

Plus so much more!

Location: 2551 Warrenville Road, Downers Grove, IL, 60515

If you are a motivated leader with a dedication to client service excellence and team success, we encourage you to apply for this key role in our hospital’s operations.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com